Why This Job is Featured on The SaaS Jobs
Trust and Safety functions have become core infrastructure for SaaS platforms that rely on user-generated profiles, messaging, and marketplace-like interactions. This role sits at the operational layer where policy meets real user behavior, with direct responsibility for protecting platform integrity through investigation, enforcement actions, and structured user communication.
For a SaaS career, the work builds practical fluency in risk signals, abuse typologies, and operational decision-making that many product-led platforms eventually need as they scale. Experience here tends to translate across SaaS businesses that face fraud, harassment, or identity concerns, especially where support, verification, and sales workflows intersect. The emphasis on trend analysis and process improvement also develops an operator’s mindset around measurable quality, repeatable workflows, and feedback loops into policy.
The position is best suited to professionals who prefer clear guidelines, high ownership over case decisions, and careful written and verbal communication when explaining enforcement outcomes. It aligns well with early-career operators or career switchers looking to enter SaaS through a role that is close to core platform health and cross-functional collaboration.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Description
About Company
Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best-fit hyperlocal jobs, grow their network, and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $190+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
About the role:
As a Trust & Safety Operations Executive, you will play a critical role in safeguarding our platform and users from fraud, harassment, and other risks. This role requires keen analytical skills, sound judgment, and the ability to enforce policies while maintaining excellent communication with users and internal teams.
Key Responsibilities:
- Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies.
- Policy Enforcement: Take appropriate actions, such as warnings, content removal, account suspensions, or bans, based on policy violations.
- User Communication: Investigate incidents by calling users who violated policies, clearly explaining the actions taken, and guiding them on how to comply moving forward.
- Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.
- Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.
- Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.
- Performance Excellence: Meet productivity and quality benchmarks set by the management team.
Qualification:
- Bachelor’s degree or relevant diploma in a related field.
- Experience in Trust & Safety, Content Moderation, or Risk Management is preferred.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication and interpersonal skills, especially when handling policy violations with users.
- Ability to work independently and make quick, informed decisions under pressure.
- Proficiency in Google Suite/Microsoft Office tools.
Other details:
- Laptop/Desktop with stable internet & power back-up required
- Open to Office / Hybrid / WFH
- Immediate joiners preferred
