Why This Job is Featured on The SaaS Jobs
This Support QA role sits in a common SaaS pressure point: translating real customer incidents into safe, production-ready fixes. The remit spans validation of support patches and hands-on resolution of L1/L2 issues, which is particularly relevant in SaaS products where configuration, workflows, and data integrity are part of the delivered experience. The domain focus on deskless and frontline operations also signals a product surface area where edge cases and “real world” usage patterns tend to drive support complexity.
For a SaaS career, the value is the breadth across the delivery chain from debugging to verification to incident support. Experience testing beyond happy paths, validating JSON-based workflows, and making targeted JavaScript and database-level changes builds a practical understanding of how SaaS systems behave under live customer load. Exposure to Sev 1 and Sev 2 situations and RCA expectations also develops operational judgment that transfers well to reliability, solutions engineering, and implementation-facing paths.
This position fits early-career engineers who prefer concrete problem solving over greenfield feature work and want to build credibility through production outcomes. It will suit someone comfortable switching between QA thinking and developer execution, and who enjoys collaborating closely with support tiers to reduce time-to-resolution without compromising quality.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
Role Overview
We are looking for a Support QA Engineer who will ensure quality of fixes delivered through support while also contributing as a hands-on developer for L1/L2 cases.
This role is positioned at the level of an SDE1 / SDE2, combining QA + development + production debugging. It is also a strong career pathway into Solution Delivery / Solution Architecture roles over time.
Key Responsibilities
1) QA for Support Fixes
- Validate fixes before they are shared with customers.
- Ensure no regressions are introduced.
- Test real scenarios (not just happy paths).
2) Part-Time Development (L1/L2 Support)
- Contribute to resolving L1/L2 issues:
- Fix workflows, process Rules (JavaScript), configurations
- Support data fixes and DB-level changes
- Pick up simpler issues independently.
- Work closely with L2 to close cases faster.
3) Validation, Debugging & Incident Support
- Test JSON workflows, configurations, and process Rule logic.
- Validate data fixes, query outputs, and ensure data integrity.
- Support validation during Sev 1 / Sev 2 issues.
- Ensure fixes are properly tested before closure.
- Follow basic QA checks and highlight repeat issues.
- Contribute to RCA quality and basic documentation when needed.
Required Skills
- 1–3 years of experience in QA / Support / Development roles.
- Strong hands-on skills in:
- JavaScript (workflow/processRule fixes)
- JSON debugging
- MySQL or similar databases
- Ability to both validate and fix problems.
- Basic understanding of production debugging.
Good to Have
- Experience with Grafana or monitoring tools
- Exposure to workflow-based systems
- Basic automation mindset
Career Path
- Role aligned to SDE1 / SDE2 capability level.
- Strong performers can move into:
- Solution Delivery (Implementation / Customization)
- Solution Architecture
- Builds a deep understanding of real customer use-cases and production systems.
What Success Looks Like
- Faster resolution of L1/L2 cases
- Fewer regressions in fixes
- Higher confidence in changes going to production
