Why This Job is Featured on The SaaS Jobs
This Associate Solutions Engineer role sits at a critical seam in the SaaS customer lifecycle: the point where product capability, customer intent, and real-world deployment meet. With responsibilities spanning trials through the first month after implementation, it reflects how modern SaaS companies reduce time-to-value by pairing technical guidance with structured onboarding and responsive issue handling.
For a SaaS career, the position offers durable exposure to the mechanics that drive retention and expansion. Working across sales, account management, and support builds fluency in how revenue teams operate around a subscription product, while ticketing workflows and knowledge base creation develop habits that scale in recurring-revenue environments. The emphasis on triage, escalation, and cycle-time reduction also maps closely to how SaaS organizations turn customer feedback into product and process improvements.
The role is best suited to early-career professionals who enjoy translating technical detail into clear next steps and who can stay organized across multiple customer threads. It will appeal to those who prefer structured collaboration with defined handoffs, and who want a customer-facing technical path that can evolve toward solutions consulting, sales engineering, implementation leadership, or customer success operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As anAssociate Solutions EngineeratNinjaOneyou will play a critical role in the customer lifecycle from early sales software trials to30 dayspost implementation. In your role you will be front line response to customer inquiries through email, phone and ticketing systems (ZenDesk) and will evaluate complexity of requests, supplyinstructionand documentation to clientsin a timely manneror escalate to support or senior sales engineers. Through your service, organized projectmanagementandknowledge;potential customers will have an opportunity to see and feel what our world class support experience is all about. As an integral part of the team, you will streamline the onboarding experience and shorten the time to customers going live on our platform, while delivering an exceptional service experience.
Location-Austin, Texas or Tampa, Florida – Hybrid schedule –Monday,Tuesdayand Thursday in office!
Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies,processesand procedures
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
