Why This Job is Featured on The SaaS Jobs
Synthesia sits in a modern SaaS category where product delivery is largely digital, but the day to day operating rhythm still depends on a reliable physical hub. A Workplace Manager role in this context matters because it connects office operations to how distributed teams collaborate, onboard, and host customers and partners in person. The listing also signals a company operating at meaningful scale, with a London headquarters and teams across regions, which tends to increase the complexity of workplace standards and stakeholder coordination.
For a SaaS career, workplace operations can be a durable platform for learning how tech companies run. This kind of remit typically builds fluency in vendor management, service ownership, process design, and internal customer experience, all of which translate across SaaS environments. It also provides proximity to cross functional leaders and the operational decisions that shape how teams work, which can be valuable for progression into broader operations or people focused roles.
This role is best suited to someone who prefers clear ownership, enjoys improving systems, and is comfortable being the primary point of contact for practical needs. It will likely suit a professional who values a visible, employee facing position and can balance routine reliability with continuous iteration in a hybrid office setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
As Workplace Manager for our London office, you will own and elevate the day-to-day workplace experience. You’ll ensure the office runs seamlessly while continuously improving how the space supports our people, culture, and ways of working.
You are proactive, highly organized, and take pride in creating a workplace that feels welcoming, efficient, and reflective of our values. You’re comfortable working independently, making decisions, and identifying opportunities to improve the employee experience without needing direction.
As a Workplace Manager in London, you’ll:
Own front-of-house operations, including reception and visitor experience
Manage the day-to-day running of the London office and overall workplace experience
Create and maintain a high-quality, welcoming, and well-functioning office environment
Act as the primary point of contact for all workplace, facilities, and office-related needs
Build and manage relationships with building management, external vendors
Establish and improve office processes, standards, and ways of working
Ensure the office is well-stocked, maintained, and operating smoothly at all times
Own onboarding and in-office experience for London-based employees and visitors
Lead workplace initiatives that support employee engagement & culture
Lead social events and cross-functional activities in London
Own Health & Safety and Fire Risk Management
Identify opportunities to improve the workplace experience and implement them
What you’ll bring:
Tech-savvy, familiar with Google Workplace, Notion & Slack
4+ years experience in workplace, office management or similar roles
An onsite approach, working from our London office 4 days per week
Approachable and confident in a front-of-house & employee facing role
Highly detail-oriented with the ability to multitask and maintain high standards
Strong organizational and operational skills
Excellent communication and interpersonal skills
Adaptable and willing to take on a wide range of responsibilities
Solutions-oriented, proactive self-starter who takes ownership
Comfortable handling workplace logistics, deliveries, and facilities requests
Experience organizing office events and employee engagement activities
