Why This Job is Featured on The SaaS Jobs
This Sr. Web Operations Manager role sits at a core SaaS growth lever: the owned web surface where product narrative, demand generation, and digital experience meet. In an enterprise SaaS context like Genesys Cloud, the website is less a marketing artifact and more a continuously managed platform that has to perform across regions, languages, and integrated systems while reflecting an AI-led product story.
For SaaS professionals, the career value is in building operating muscle around measurable web performance rather than one-off launches. The remit touches experimentation and optimization, governance, localization, and cross-functional delivery with engineering, design, and marketing. That combination maps closely to how mature SaaS companies scale acquisition and lifecycle journeys, and it develops transferable skills in prioritization, analytics-informed decisioning, and platform stewardship that apply across B2B SaaS categories.
The role is best suited to a leader who prefers structured ownership and clear accountability across a complex backlog, and who is comfortable translating business goals into operational plans. It will fit someone who enjoys aligning senior stakeholders, setting process, and improving how work moves through a global digital ecosystem, with enough technical fluency to partner effectively with engineering without needing to be the builder.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sr. Web Operations Manager
Role Overview:
Own and evolve the global web ecosystem that powers how customers discover, engage with, and experience Genesys at scale. This role drives the strategy, planning, and execution of Genesys.com, directly impacting demand generation performance, brand perception, and digital customer experience across global markets. Operating at the intersection of marketing, digital, and engineering, you will shape how modern, AI-powered web experiences are built, scaled, and continuously optimized.
You will lead the end-to-end web product lifecycle, from intake and roadmap prioritization through delivery and optimization, ensuring alignment to business goals and measurable outcomes. This includes driving experimentation, personalization, and performance initiatives that improve engagement, conversion, and scalability across the platform.
In close partnership with senior stakeholders and cross-functional teams, you will influence digital strategy while ensuring strong operational execution. This role requires a strategic, execution-focused leader who can translate business objectives into impactful digital experiences while driving operational rigor across a complex, global web ecosystem.
At Genesys, we are transforming the customer experience landscape with empathy and AI-driven innovation. In this role, you will help define how global audiences engage with our brand while gaining exposure to enterprise initiatives and opportunities to expand your leadership impact.
Own the global web roadmap for Genesys.com, aligning priorities to business goals, demand generation, and customer experience strategy
Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives
Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences that drive engagement and conversion
Drive agile planning and execution, including backlog management, sprint planning, and cross-functional coordination to accelerate delivery and outcomes
Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency
Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements
Champion data-driven decision-making, leveraging analytics to improve engagement, conversion, and overall digital performance
Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties
Collaborate with program and project managers to track delivery, manage risks, and ensure high-quality, on-time execution
Communicate roadmaps, progress, outcomes, and strategic direction to senior stakeholders and cross-functional partners
Build, mentor, and lead a growing global team across web product management, production, localization, and agile operations
8+ years of experience in web operations, digital experience, or web product management, ideally in B2B environments
Preferred Qualifications:
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$138,800.00 - $244,200.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
