Why This Job is Featured on The SaaS Jobs
Intercom’s Senior Events Producer role stands out in the SaaS landscape because it treats events as a core go to market channel rather than a support function. The remit spans brand moments, product announcements, and hybrid experiences across Europe and North America, signalling a mature SaaS organisation where live and broadcast formats are used to communicate product narrative and category leadership, including around AI.
For a SaaS career, the position builds durable operating leverage. It combines end to end production ownership with close alignment to product marketing, comms, R and D, and field teams, which is where many SaaS event programmes either scale cleanly or break down. The emphasis on performance metrics and repeatable playbooks also maps well to how SaaS teams professionalise demand generation and community efforts over time.
This role fits producers who prefer high accountability and clear quality standards, and who enjoy orchestrating complex stakeholder environments without losing grip on craft details. It will suit someone comfortable balancing creative ambition with operational discipline, and who sees hybrid delivery, tooling, and measurement as part of the modern SaaS events toolkit rather than add ons.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
We’re looking for a Senior Events Producer to lead the delivery of Intercom’s most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.
In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.
What will I be doing?
- Own the planning, production, and onsite delivery of Intercom’s brand events, from pop ups and product announcements to hosted experiences
- Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
- Deliver hybrid events that combine in person experiences with broadcast and digital distribution
- Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
- Manage production vendors and partners, ensuring high quality execution
- Set and uphold a high bar for production quality across all events
- Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
- Track and report on event performance and key metrics
- Support the production of flagship programs such as Pioneer
- Build repeatable production systems and playbooks to scale events across programs
- Manage timelines, budgets, and delivery across multiple concurrent events
- Travel up to 30 percent to lead onsite execution
What skills do I need?
- 6+ years producing complex live events, brand activations, or flagship conferences
- Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
- Experience producing hybrid events that combine in person experiences with broadcast or livestream components
- Proven ability to manage external production vendors and complex event logistics
- Experience running cross functional projects and coordinating multiple internal teams
- Experience managing event registration, ticketing, and livestream tools
- Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
- Comfortable working with senior stakeholders and high profile event speakers
- Strong judgment and a clear sense of brand quality, craft and commercial impact
- Highly organized, calm under pressure, and meticulous about execution
Bonus skills & attributes
- Experience producing flagship and large scale brand events
- Experience working in B2B or technology companies
- Experience working with or marketing AI products
- Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
- Experience using AI tools to improve planning, production, and content workflows
- Multilingual (French, German)
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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