Why This Job is Featured on The SaaS Jobs
Healthcare remains one of the more demanding SaaS environments, where workflows are complex, data is sensitive, and customer impact is immediate. This Support Engineer role sits at the intersection of product engineering and client experience for a B2B platform used by rehab therapy businesses, making it a practical example of how SaaS companies operationalise reliability and trust in a regulated, operations-heavy domain.
From a SaaS career perspective, the position builds durable skills in production debugging, root-cause analysis, and cross-functional incident resolution across multiple products. The work spans API integrations, database querying, and lightweight scripting, which maps closely to how modern SaaS teams diagnose issues end to end, from browser behaviour to backend data. Experience translating findings into clear technical specifications also compounds over time, since it strengthens the handoff between support, engineering, and product.
This role tends to suit professionals who enjoy structured problem solving and can switch comfortably between customer-facing investigation and technical deep dives. It is a strong match for someone who wants to stay close to real-world usage patterns, prioritise effectively, and develop credibility as a technical partner to both internal teams and external stakeholders in a remote setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Job Title: Support Engineer
Company Overview:
Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.
Why work for Prompt?
Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.
Responsibilities
Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
Meet (virtually) with customers and internal stakeholders to diagnose potential issues
Reproduce, debug, and identify root causes of issues in production and development environments
Write detailed technical specifications for product engineers to reproduce and resolve identified issues
Write performant scripts and database queries to resolve issues and respond to stakeholder requests
Qualifications
3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
Ability to read and write code using at least one modern programming language
Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
Proven experience debugging complex API integrations
Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues
Preferred (nice-to-have) Qualifications
Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react)
Experience working in customer support or otherwise directly responding to customer issues
Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch
A background working in the healthcare industry
Prior startup and/or B2B SaaS technology organization experience
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employer.
