Why This Job is Featured on The SaaS Jobs
Customer Success remains one of the clearest career tracks in SaaS because it sits at the intersection of product adoption, revenue retention, and customer outcomes. This role is notable for its emphasis on owning a defined portfolio and acting as the primary point of contact, a common operating model in subscription businesses where renewals and expansion depend on consistent account stewardship. The hybrid or remote setup in Tokyo also reflects how SaaS firms increasingly build regional customer coverage without fully centralized teams.
Over time, experience in a book of business environment translates well across SaaS categories because it develops repeatable skills around lifecycle management, stakeholder mapping, and identifying growth signals inside existing accounts. The listing also points to structured tooling and process through Salesforce usage and forecasting, which are foundational capabilities for moving into senior CSM, account management, or revenue operations adjacent roles within SaaS.
This position will suit professionals who prefer relationship-led work grounded in frequent customer interaction, including phone-based engagement and escalation handling. It aligns with someone comfortable balancing consultative guidance with commercial responsibility, and who enjoys becoming a product and best-practices resource for customers over an extended engagement cycle.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.
As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
Location- Hybrid/Remote in Tokyo, Japan
What You’ll be Doing
- You will be responsible for growing your individual book of business within your portfolio of existing accounts
- Proactively engage and reach out to your accounts on a regular basis
- As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
- Communicate with customers and react to client requirements quickly and efficiently
- Analyze and understand the customer needs to present a solution that meets the customer requirements
- Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
- Research and document relevant contact information for existing leads in Salesforce
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Maintain knowledge of market conditions and competitive activities
- Other duties as needed
About You
- You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- As customer advocate and product expert you excel at influencing and inspiring customers
- Polished verbal and written communication skills
- Resilient and calm, you are able to guide customers through issues and escalations
- You have a proven track record in achieving and maintaining sales targets
- You have extensive IT knowledge
- Bachelor’s degree (preferred)
- Native fluency in Japanese (Spoken and written)
- As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
