Why This Job is Featured on The SaaS Jobs
Enterprise Solutions Engineers sit at the centre of how SaaS products win and expand in large accounts, translating platform capabilities into workable architectures for complex environments. This listing is notable for its focus on a voice AI platform sold to enterprise customers, where technical credibility, integration design, and clear product storytelling materially shape outcomes across the sales cycle. The Singapore location and remote flexibility also signal a role aligned to regional enterprise buying patterns and multi-stakeholder implementations.
For a SaaS career, the role builds durable experience in scaling customer-facing technical work: turning bespoke requests into repeatable demos, enablement assets, and self-serve tooling. That combination is a common inflection point in maturing SaaS teams, where solutions engineering evolves from individual problem solving into process design and productisation. The emphasis on identifying patterns and collaborating with product teams supports a pathway toward senior SE leadership, sales engineering management, or product-facing technical roles.
This position fits professionals who enjoy switching between hands-on technical discovery and structured communication with both engineers and commercial teams. It suits someone comfortable engaging directly with customer technical contacts, then codifying what works into documentation and reusable integration approaches. Interest in AI-driven products and a pragmatic mindset for standardising solutions will align well with what the role appears to reward.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the role
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
Requirements
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardised and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Multi-lingual: Mandarin/English
Location
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. We will also consider candidates based in Singapore who can travel frequently to meet with customers on-site and collaborate in person with the Singapore team.
