Why This Job is Featured on The SaaS Jobs
In SaaS, People Operations increasingly sits at the intersection of systems, compliance, and employee experience, especially for globally distributed product companies. This Senior People Operations Specialist role is notable because it is anchored in HRIS ownership, with Workday as the primary platform, and is scoped across EMEA, where multi-country processes and policy interpretation tend to be more complex.
For a SaaS career, the strongest signal here is the emphasis on operational maturity: implementing and optimising core People systems, improving data quality, and reducing manual work through automation. Experience gained in configuration, testing, documentation, and adoption support translates well across SaaS organisations that rely on standardised workflows and dependable reporting to scale headcount and support managers effectively. The remit also touches change management and cross-functional stakeholder work, both recurring themes as SaaS companies evolve their operating model.
This position suits a practitioner who prefers hands-on ownership over purely advisory HR work and who enjoys turning ambiguous requests into repeatable processes. It will appeal to someone comfortable partnering with regional and global counterparts and motivated by building durable People infrastructure rather than focusing narrowly on case management.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
Are you passionate about People Operations and ready to join a dynamic team in a transformative environment? Join us as a Senior People Operations Specialist in EMEA, where you'll contribute to shaping the future of our HR processes and systems. With a focus on innovation, collaboration, and growth, this role offers the opportunity to make a real impact within a company that embraces AI and cutting-edge solutions.
Key Responsibilities:
- Serve as a key People Operations partner for the EMEA region, providing proactive and consultative end‑to‑end support to employees, managers, and internal stakeholders across the employee lifecycle, HR systems, policy interpretation, benefits, and local compliance, in alignment with global standards and a positive employee experience.
- Act as a subject‑matter expert and hands‑on contributor for the implementation, enhancement, and ongoing optimisation of core People systems (primarily Workday), including configuration, testing, documentation, training delivery, and adoption support.
- Contribute to the design and delivery of new People Team programs and initiatives, supporting change management and stakeholder engagement across EMEA.
- Identify opportunities for automation and process improvement, independently driving initiatives that streamline workflows, reduce manual effort, and improve accuracy and efficiency.
- Collaborate closely with regional and global People Team partners to ensure consistent practices, knowledge sharing, and continuous improvement across People Operations.
Key Projects and Targets:
- Implementation and further phases of Workday.
- Exploring AI opportunities for process improvement.
- Supporting transformational initiatives for the People Team
Qualifications
- 5-7 years of experience in a similar role within People Operations.
- Strong expertise in Workday or similar HRIS systems.
- Passion for People Operations and a proactive, team-oriented mindset.
- Analytical thinking and a drive for continuous improvement.
- Multilingual skills and knowledge of European labor laws are highly desirable.
- Background in benefits management is a plus.
- Flexible and adaptable to a dynamic work environment.
- Excellent communication and collaboration skills.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
