Why This Job is Featured on The SaaS Jobs
This listing is featured because it sits at the intersection of SaaS-style operations and physical retail execution. The role references a modern tooling stack including Shopify, Endear, Slack, and Google Workspace, plus KPI language like conversion, UPT, AUR, and NPS. That combination signals a data-instrumented, systems-oriented environment that mirrors how many SaaS businesses run customer-facing work, even when the channel is in-store rather than in-app.
For a SaaS career path, the durable learning is in operating against measurable inputs and feedback loops. Experience translating day-to-day customer interactions into retention signals, repeat behavior, and service quality metrics maps closely to customer success and revenue operations concepts. Comfort working inside multiple systems, keeping clean operational execution, and collaborating with leadership on performance outcomes is also broadly transferable across subscription businesses that rely on process consistency.
This role tends to suit early-career professionals building commercial fundamentals, or operators who enjoy blending relationship-building with disciplined follow-through. It will appeal to candidates who like clear scorecards, are comfortable adopting new tools quickly, and prefer work where customer experience and operational accuracy are equally visible.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand:
At PDPAOLA, We believe that jewelry should be a reflection of your personal journey, and accompany you through every twist and turn. Our pieces are designed to be versatile, adaptable, and enduring, so you can wear them effortlessly day or night. We strive to create jewelry that seamlessly blends into everyday life and will become an expression of your individuality.
About the Role
We are committed to finding exceptional talent to represent our boutique in the West Village. We are seeking dynamic Sales Associates who are passionate about delivering elevated, personalized in-store experiences while driving customer satisfaction and meaningful brand connections.
In this role, you will serve as a brand ambassador—creating authentic client relationships through thoughtful selling, product storytelling, and genuine hospitality. You thrive in a fast-paced environment, balancing tasks and priorities seamlessly while maintaining a polished, professional presence on the sales floor.
Key responsibilities include supporting daily sales initiatives, proactively engaging clients to drive conversion and loyalty, and maintaining visual and operational standards with strong attention to detail. You will collaborate closely with leadership and teammates to foster a positive, service-driven culture grounded in accountability and teamwork. This role may include opening and closing responsibilities, as well as potential keyholder duties.
As part of the Leap platform, you may also have the opportunity to support other brands within the portfolio through new store openings, activations, and coverage needs. Comfort with retail technology such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications
- Experience in retail, luxury retail, or high-touch client-facing environments, with a demonstrated ability to deliver exceptional service and build lasting client relationships.
- Strong selling skills with the ability to anticipate client needs, confidently present product knowledge, and drive conversion through personalized engagement.
- Customer-first mindset with a passion for hospitality and creating memorable brand experiences.
- Adaptable and solutions-oriented, with the ability to thrive in a dynamic environment while maintaining professionalism and composure.
- Collaborative team player who communicates clearly, actively listens, and contributes positively to team culture.
- Professional, dependable, and punctual, with sound judgment in handling client inquiries and concerns.
- Detail-oriented with the ability to execute visual, operational, and daily tasks efficiently and accurately.
- Flexible availability to meet business needs, including days, nights, weekends, and holidays.
- Active presence on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 pounds.
- Must be at least 18 years old.
Hourly Pay Range: $18 to $20. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.
Key Performance Indicators (KPIs)
- Sales Performance: Drives results by optimizing Conversion, Units Per Transaction (UPT), Average Unit Retail (AUR), and repeat client growth through proactive client engagement.
- Client Retention & Experience: Delivers personalized service that contributes to strong Net Promoter Scores (NPS) and long-term customer loyalty.
- Operational Execution: Completes tasks accurately and on time, maintaining brand standards and supporting overall store performance.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Bonus Eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
