Why This Job is Featured on The SaaS Jobs
This listing stands out because it sits at the intersection of modern commerce and SaaS tooling. While the title is retail-focused, the day-to-day work described relies on systems and metrics that mirror how SaaS businesses run revenue operations, including structured KPIs, retention signals, and standardized workflows supported by platforms like Shopify and Endear. The role is also embedded in a broader operating model where a platform partner supports multiple brands, which is a familiar pattern in SaaS ecosystems built around repeatable playbooks.
For a SaaS career path, the value is in developing operational rigor around customer experience and performance measurement. Managing conversion, AOV, and repeat behavior builds fluency in funnel thinking and lifecycle outcomes, concepts that translate into SaaS sales development, customer success, and revenue analytics. Exposure to tooling, process adherence, and cross-functional coordination also maps well to SaaS environments where execution quality is often driven by systems rather than individual heroics.
This role is best suited to professionals who like working close to customers while also caring about dashboards, coaching loops, and consistent execution. It fits someone who wants a people-leadership track with measurable outcomes, and who is interested in roles where frontline insight informs broader commercial decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand
Hey! We’re SET. We’re here to simplify the way you get dressed. In an effort to be more effortless, we design athleisure that blurs the line between form and function. Whether you're getting active or actively chilling on the couch, our elevated essentials take you there. We’re a community first and a brand second. Seriously. Everything we create is with you in mind— from styles and colors, to what's to come and what's coming back. We believe open communication is key, because we’re at our best when you feel yours. We love to share what's going on BTS (behind the SET). Production planning, photoshoots, business day-to-day, what's up next, the good, the bad and the challenging. We're big on keeping it real and we'll always share the "why," because you deserve it.
About the Role:
We are seeking a passionate and driven Sales Supervisor for our SET Active boutique in West Village. As a key member of the leadership team, you will support the Store Leader/General Manager in driving daily business operations, sales performance, and an elevated, service-first culture.
This role blends hands-on leadership with strong business execution. You will lead from the sales floor—coaching, motivating, and developing associates in real time to deliver personalized, memorable client experiences. Through clear communication, thoughtful feedback, and a collaborative mindset, you will help foster a high-performing team environment rooted in accountability, professionalism, and brand pride.
You will partner closely with store leadership to execute strategic initiatives that increase revenue, strengthen client retention, and uphold operational excellence. Responsibilities include supporting inventory management, visual merchandising, shipment processing, and ensuring all brand standards are executed with precision and attention to detail.
With a one-team mindset, you will also contribute to broader market and brand initiatives such as promotional events, activations, and store openings. Comfortable operating in a dynamic, fast-paced environment, you will leverage tools such as Shopify, Endear, and Slack to support client outreach, team communication, and business operations.
Position Qualifications
- Prior leadership or supervisory experience in retail or customer-focused environments, with a demonstrated ability to inspire, coach, and develop team members.
- Proven ability to deliver exceptional, personalized client experiences and build authentic customer relationships that drive loyalty and results.
- Strong selling skills with the ability to anticipate client needs, overcome objections, and consistently achieve personal and team sales goals.
- Entrepreneurial and adaptable mindset, with comfort navigating evolving business needs while maintaining focus and accountability.
- Collaborative team player who communicates clearly, provides constructive feedback, and builds strong cross-functional relationships.
- Professional presence with the ability to handle client inquiries, concerns, and escalations with empathy and sound judgment.
- Strong attention to detail and organizational skills to ensure operational excellence across merchandising, inventory, and daily task execution.
- Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
- Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds.
- Must be 18 years of age or older.
Hourly Pay Range: $23 to $25. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Key Performance Indicators (KPIs)
- Sales Performance: Achieves and exceeds personal and team sales goals by optimizing key metrics including Conversion Rate, Units Per Transaction (UPT), and Average Order Value (AOV) through proactive client engagement and strategic selling.
- Client Retention & Experience: Drives strong Net Promoter Scores (NPS), secret shopper results, and repeat business through personalized outreach and relationship-building.
- Operational Excellence: Demonstrates strong organizational and time-management skills, ensuring tasks are completed accurately and on time while maintaining brand standards.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Bonus eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
