Why This Job is Featured on The SaaS Jobs
Genesys sits in a mature segment of SaaS with its cloud CX platform, where buying cycles are complex and stakeholders span IT, operations, and customer experience leadership. Featuring a Business Development Representative focused on France highlights a common SaaS growth motion at this scale: pairing account-based outreach with a clear product narrative in a category where differentiation often depends on business outcomes rather than feature checklists.
For a SaaS sales career, this role builds durable fundamentals in enterprise pipeline creation. It offers practice in multi-channel prospecting, structured qualification, and turning research into relevant messaging, all in an environment that uses modern sales tooling and disciplined CRM hygiene. Experience collaborating tightly with Account Executives on territory and account plans is also highly transferable across SaaS organizations that rely on coordinated outbound and measured conversion metrics.
This position tends to suit professionals who prefer methodical prospecting over purely reactive lead handling, and who enjoy working with data to iterate on outreach. It fits someone comfortable engaging senior stakeholders and maintaining consistency across activity tracking and follow-through. It is also a strong match for candidates who want their SaaS experience grounded in enterprise-grade processes and longer-cycle customer conversations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in France. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.
You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.
What You’ll Do
Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
Conduct in-depth account and market research, particularly within key industries (e.g., FSI), to identify high-value opportunities
Identify, engage, and build relationships with senior decision-makers and influencers
Partner closely with Account Executives to develop and execute account-based strategies and territory plans
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
Consistently generate qualified pipeline aligned with regional revenue targets
Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates
What You Bring
3–5+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
Strong understanding of the French market
Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
Fluency in French and English languages
Strong business acumen, curiosity, and strategic thinking
Excellent communication, organization, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Why Genesys
Join a global leader in Customer Experience (CX) and cloud technology
Be part of a high-growth region with strong market opportunity
Competitive compensation with performance-based incentives
Clear career progression within a global sales organization
Collaborative, diverse, and inclusive team environment
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
