Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Enterprise SaaS sales leadership roles that blend direct execution with ecosystem design are increasingly central as platforms mature, and this position sits squarely in that shift. Genesys Cloud is positioned as an AI-oriented CX platform, and the remit spans new logo acquisition alongside partner co-sell with major cloud and enterprise software players. That combination reflects how modern SaaS growth in Europe often depends on multi-party GTM motions, not just individual rep performance.
For a SaaS sales leader, the career value here comes from owning the operating system of revenue in a defined geography: segmentation choices, territory and account prioritisation, forecast discipline, and repeatable deal inspection. The emphasis on value engineering, AI attach, and executive-level selling maps to the skills that transfer across enterprise SaaS categories, particularly where ROI narratives and long deal cycles shape outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Senior Manager, Sales to lead and scale a cross-industry enterprise sales team (5–6) to drive new logo acquisition in France across Manufacturing, Travel, Transportation, Retail and Logistics. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforce and GSIs), with a specific focus on AI-attached value propositions.
What you’ll do
Strategic leadership & GTM
Own the country GTM for Cross-Industry: segmentation, territory design, account prioritization, and partner coverage.
Build a differentiated ecosystem-led motion with AWS/ServiceNow/Salesforce and GSIs; define joint plans and governance.
Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity.
Team management & coaching
Lead, hire, develop and retain a team of 5–6 AEs/Account Directors; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level.
Pipeline, forecast & execution discipline
Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan).
Partner with SE, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references.
Market presence & influence
Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
Co-create lighthouse references and success stories in target verticals.
What success looks like (12-month outcomes)
Bookings: Hit/beat annual GACV target with balanced New Logo and Expansion mix.
Pipeline: Sustainable ≥3× (LE) / ≥2.5× (MM) within 90 days; partner-sourced pipe ≥ 30–40% of adds.
AI attach: ≥35% of qualified opportunities with AI components; measurable AI-driven ACV.
Conversion & predictability: Stage-to-stage conversion uplift; forecast accuracy ≥90% (within ±10%).
People: Team fully staffed; ramp time ≤ 6–9 months; high engagement; clear succession and development plans.
You’ll bring
10+ years in complex enterprise SaaS/cloud sales with consistent overachievement; 5+ years people leadership.
Proven leadership of large, multi-stakeholder deals (6–18-month cycles; multi-million ACV), ideally in the named industries.
Demonstrated partner co-sell success with AWS/ServiceNow/Salesforce and GSIs; strong partner network in France.
Mastery of MEDDICC, executive storytelling, business case/ROI, and value engineering.
Fluent French & English; excellent executive presence and negotiation skills.
Experience managing diverse & hybrid teams; comfortable with travel across France (≈ 30–40%).
Nice to have
Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABM and RevIQ-style sales GPTs.
Background in consulting, contact center/CX, or AI/analytics platforms.
Ways of working (France)
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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