Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
This Sales Director role sits at the intersection of enterprise SaaS, CCaaS, and applied AI, where platform adoption is often tied to broad customer experience transformation rather than single-product selling. Genesys Cloud is positioned as an orchestration layer across channels, data, and workflows, which makes strategic account leadership in France a meaningful lever for how SaaS platforms become embedded in large organisations.
For a long-term SaaS career, the role offers repeated exposure to the mechanics that separate durable enterprise revenue from one-off wins: multi-year account planning, executive stakeholder alignment, and rigorous deal qualification. The emphasis on forecasting discipline and MEDDPICC reflects modern SaaS operating cadence, while the need to coordinate with Solutions Consulting, Customer Success, Marketing, and partners mirrors how enterprise SaaS growth is executed in practice.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sales Director, Strategic Accounts FSI
About Genesys
At Genesys, we empower organizations to orchestrate exceptional experiences for both customers and employees. Our cutting-edge solutions in cloud, AI, and customer experience (CX) technology enable organizations to transform how they engage with people—intelligently, seamlessly, and at scale.
We are looking for a Sales Director, Strategic Accounts to lead and inspire a high-performing team, driving growth and innovation across our most critical enterprise accounts in France. This is a pivotal role for expanding Genesys’ footprint and establishing the company as a trusted partner for end-to-end CX transformation.
Why This Role Matters
This is more than a sales role—it’s a strategic leadership position that blends vision, operational excellence, and people development to create lasting impact. You will:
- Own and grow strategic enterprise accounts in the CCaaS and AI-driven CX space.
- Build multi-year partnerships with key clients, influencing CX transformation agendas.
- Lead and inspire a team of Strategic Account Managers to achieve exceptional performance.
Key Responsibilities
Strategic Leadership & Growth
- Define and execute a market-leading regional strategy aligned with Genesys’ growth ambitions in France.
- Expand and deepen relationships within strategic enterprise accounts while driving new business opportunities.
- Establish Genesys as the go-to partner for CX transformation, CCaaS, and AI-driven customer and employee experiences.
- Build strong C-level and executive relationships across customers and partners.
- Drive long-term, multi-year transformational initiatives and partnership programs.
Business Execution & Operational Excellence
- Ensure accurate forecasting and pipeline visibility across strategic accounts.
- Apply disciplined sales methodologies (MEDDPICC) to complex enterprise deals.
- Lead weekly pipeline reviews, risk identification, and action plans to accelerate revenue.
- Deliver clear insights and reporting to senior leadership.
Team Leadership & Talent Development
- Recruit, onboard, and mentor a high-performing team of Strategic Account Managers.
- Foster a culture of coaching, accountability, and measurable performance.
- Support the team in complex deals, executive negotiations, and stakeholder engagement.
- Implement structured career development plans and skills development programs.
Field Engagement & Deal Support
- Act as a “player-coach” by engaging directly in high-impact client meetings and strategic opportunities.
- Lead deal strategy, negotiation, and execution with internal and external stakeholders.
- Ensure a consistent, unified “One Genesys” approach across all accounts.
Cross-Functional Collaboration
- Partner with Marketing, Solutions Consulting, Customer Success, and Channel teams to drive account-based strategies.
- Leverage the partner ecosystem to accelerate growth and adoption.
- Promote cross-regional collaboration and knowledge sharing across business units.
Profile & Experience
- Proven track record in enterprise sales leadership, ideally in SaaS, AI, or CX technologies.
- Strong experience managing strategic or global accounts and complex deal cycles.
- Expertise in forecasting, pipeline management, and executing MEDDPICC rigorously.
- Demonstrated ability to build, scale, and coach high-performing teams.
- Excellent executive presence, stakeholder management, and negotiation skills.
- Fluent in French and English, with a deep understanding of the French enterprise market.
What We Offer
- The opportunity to shape the future of CX and AI in France.
- A dynamic, collaborative environment with strong support from global teams.
- Competitive compensation, benefits, and performance incentives.
- Career growth in a global, innovative technology company.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
