Why This Job is Featured on The SaaS Jobs
Enterprise sales in SaaS is increasingly shaped by AI adoption, and this role sits directly in that shift by focusing on an AI agent for customer support. It is notable in the current SaaS landscape because it targets upmarket buying motions where automation, trust, and measurable operational impact drive decisions, rather than feature comparisons. The remit suggests a product-led narrative that still requires classic enterprise selling craft.
For a SaaS sales career, the role offers durable exposure to how modern platforms are positioned as transformation tools inside large organisations. Running full-cycle deals and tailoring demonstrations builds transferable capability across enterprise SaaS categories, especially where buyers expect consultative discovery, clear ROI articulation, and disciplined forecasting. The cross-functional “voice of customer” element also reflects how revenue teams influence roadmap and go-to-market in mature SaaS businesses.
This position tends to suit an Account Executive who prefers owning outcomes end to end and is comfortable creating pipeline rather than relying on inbound volume. It will fit someone who enjoys translating technical concepts into business value, and who is motivated by complex stakeholder environments typical of enterprise accounts. It also aligns with professionals looking to deepen expertise in AI-adjacent SaaS without moving away from core enterprise sales fundamentals.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Intercom’s cutting-edge AI agent, you’ll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.
This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Intercom, we don’t just sell products; we empower businesses to reimagine their customer support strategies. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.
What will I be doing?
- Champion AI transformation: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.
- Full-cycle sales ownership: Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.
- Customer advocate: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.
- Tailored AI demonstrations: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.
- Revenue-focused: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.
- Team growth: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.
What skills do I need?
- Proven success: 5+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.
- Hunter mentality: Proven track record of outbounding and creating the majority of your pipeline and revenue.
- AI expertise: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.
- Quota achiever: Demonstrated ability to consistently meet and exceed sales targets.
- Strategic communicator: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.
- Solution-focused: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.
- Customer-centric mindset: Skilled at building trust and creating value in competitive sales landscapes.
- Growth-oriented: Displays intellectual curiosity, ambition, and a commitment to personal and team development
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
