Why This Job is Featured on The SaaS Jobs
This Senior Backend Engineer role sits at the intersection of SaaS platform engineering and customer-facing problem solving. In an AI-native SaaS product serving contact centers, backend work tends to be tightly coupled to real operational data flows, reliability expectations, and API contracts that downstream applications depend on. The “Customer Engineering” framing signals a focus on building capabilities that map directly to real-world usage patterns rather than isolated internal tooling.
For a SaaS career path, the stack outlined here reflects durable platform fundamentals: RESTful services, relational data modeling, ETL-style pipelines, caching, asynchronous processing, and production delivery through CI/CD and container orchestration. Experience shipping and maintaining features end to end in this environment translates well across SaaS companies, particularly those operating multi-tenant systems where performance, observability, and iterative delivery shape day-to-day engineering decisions.
This is best suited to an engineer who prefers ownership across the lifecycle, from solution design through ongoing maintenance, and who is comfortable working with broadly defined problems. The Central Time Zone schedule also makes it a strong match for professionals in India who want consistent overlap with a US-based product organization and stakeholder cadence.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
**This role requires the candidate to work in the Central Time Zone – 8:30 PM IST to 4:30 AM IST.**
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker.
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Responsibilities:- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Requirements:- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1 Engineering institutes with relevant work experience with a top technology company.
- Minimum 3-6 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
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Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.
To learn more visit : https://thelevel.ai/
Funding : https://www.crunchbase.com/organization/level-ai
LinkedIn : https://www.linkedin.com/company/level-ai/
Our AI platform : https://www.youtube.com/watch?v=g06q2V_kb-s
