Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solution Consultant
Role Overview:
The Senior Solution Consultant works closely with Sales Account Executives to support new business development across the Genesys portfolio. In this client-facing role, you will engage in a consultative approach to understand customer needs and map them to Genesys software, services, and consulting solutions. You will interact with stakeholders at multiple levels, including executive and middle management, tailoring your communication to both business and technical audiences. At Genesys, you will contribute to helping organizations improve their customer experience through cloud and AI-driven solutions, while developing expertise in solution consulting and service design practices.
Key Responsibilities:
- Partner with Sales Account Executives to provide technical and consulting expertise on Genesys solutions.
- Support and manage assigned prospects and customers to help progress sales opportunities.
- Understand customer challenges and clearly articulate the value of Genesys solutions.
- Act as a link between customer needs and solution capabilities, ensuring alignment throughout the sales process.
- Engage with stakeholders across different levels of the organization, including business and technical audiences.
- Apply consultative discovery techniques to understand customer requirements.
- Identify gaps in the customer experience using service design methodology.
- Collaborate with customers to co-create solutions that address identified CX gaps.
- Support objection handling and effectively communicate solution value.
- Contribute to the development and application of solutions consulting best practices.
Required Qualifications:
- Experience in a Solutions Engineering or Solutions Consulting role.
- Proven experience delivering live demonstrations and developing presentation materials in PowerPoint or Keynote.
- 5+ years of business experience in software solutions engineering, cloud or SaaS environments, or microservices architectures.
- Experience working in a consulting environment within the software industry.
- Strong time management and organizational skills.
- Ability to manage multiple workstreams and priorities simultaneously.
- Strong written and verbal communication skills.
- Professional proficiency in English, with the ability to conduct presentations.
- Ability to collaborate effectively with internal stakeholders.
- Analytical and problem-solving skills, including analyzing and reporting.
- Ability to demonstrate initiative and support recommendations with data and best practices.
- Proven track record of meeting or exceeding goals.
- Ability to present effectively to internal leadership as required.
Preferred Qualifications:
- Additional language skills, such as Spanish, are a plus.
- International experience in solutions engineering or consulting.
- Experience with enterprise software or contact center technologies.
- Familiarity with service design methodologies and customer experience concepts.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
