Why This Job is Featured on The SaaS Jobs
Enterprise SaaS account expansion roles remain a core growth lever, and this position sits squarely in that motion: working an established portfolio, navigating stakeholder maps, and tying software adoption to measurable operational outcomes. The listing signals a mature go to market environment through its emphasis on multi product adoption, executive engagement, and structured qualification, which are typical of SaaS companies selling into complex enterprise contexts.
From a SaaS career standpoint, the work builds durable strengths in running long cycle deal processes, progressing consensus driven decisions, and translating platform value into ROI language that resonates beyond IT. Experience partnering closely with Solution Consultants, Customer Success, and Product teams also develops the internal operating cadence common in scaled SaaS organizations, where expansion is as much orchestration as it is closing.
This role is best suited to sales professionals who prefer depth over volume, enjoy account planning, and are comfortable being measured on forecast discipline as well as outcomes. It will fit someone who likes working at the C level, can hold a consultative posture in technical environments, and wants to refine a repeatable enterprise expansion playbook within a cloud software portfolio.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
BASIC QUALIFICATIONS
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
The base salary range for this position is $130,000 - 154,000 USD (50/50). This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
