Why This Job is Featured on The SaaS Jobs
ChatGPT sits at the intersection of SaaS delivery and AI-native product expectations, where reliability and iteration speed are part of the user experience. This Engineering Manager role is notable because it focuses on the infrastructure layer behind a globally used, consumer-scale service, while also anchoring leadership in a growing London engineering presence. In SaaS terms, it is platform work that directly shapes how quickly new capabilities can be shipped and how consistently they can be served worldwide.
For a SaaS career, this kind of remit builds durable leverage. Leading infra across deployment pipelines, service mesh, observability, and CI/CD develops a systems view that transfers across modern SaaS companies, especially those running multi-service architectures. The close partnership with product and research functions also reflects a common SaaS reality: platform teams succeed when they translate varied stakeholder needs into dependable primitives, measurable operational outcomes, and repeatable delivery practices.
This role suits managers who still enjoy technical depth and want broad ownership across both people leadership and platform strategy. It will resonate with those comfortable coordinating across time zones and functions, and with practitioners interested in shaping how an engineering site operates alongside leading a team. It is a strong fit for builders drawn to operational rigor and long-horizon platform decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team:
The ChatGPT Infrastructure team is responsible for the platform that powers ChatGPT, one of the fastest-growing consumer products in history. We build, scale, and operate the infrastructure that enables rapid experimentation, reliable deployment, and global delivery of AI-powered experiences. As we expand our global footprint, we’re investing in establishing a leadership presence in London to help shape our growing office and drive collaboration across OpenAI’s international teams.
About the Role:
We’re looking for an experienced Engineering Manager to lead the ChatGPT Infra team from our London office. In this dual role, you’ll be both a technical leader and the site lead for our London engineering hub. You’ll be responsible for building and mentoring a world-class infra team, helping to scale ChatGPT infrastructure, and fostering a strong, inclusive engineering culture at our growing international site.
You will:
Lead a team of infrastructure engineers focused on availability, scalability, and performance for ChatGPT.
Collaborate closely with product and research teams to deliver a seamless and robust experience to millions of users.
Define and drive technical strategy for key components such as deployment pipelines, service mesh, observability, and CI/CD systems.
Partner with recruiting to grow the London engineering team and represent OpenAI in the local tech community.
Serve as a cultural ambassador and people manager, supporting cross-functional collaboration and site operations.
Operate with a high degree of autonomy and ownership, with support from global leaders and peers.
Qualifications:
7+ years of hands-on engineering experience, ideally in high-scale systems, distributed computing, or developer platforms.
Demonstrated success in leading cross-functional projects and collaborating across product, infra, and research orgs.
Passion for building strong, inclusive teams and mentoring engineers of all experience levels.
Experience operating production services in cloud environments (e.g., AWS, GCP, Azure).
Comfortable wearing multiple hats — from deep technical discussions to team planning and office leadership.
Based in or willing to relocate to London.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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