Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Talent development and employee experience roles are often where SaaS companies translate product and go to market complexity into scalable internal capability. This position sits at that intersection, combining learning programs, engagement measurement, and community operations across a global workforce. In a SaaS environment, that scope typically matters because distributed teams, rapid tool adoption, and evolving initiatives such as AI enablement require consistent onboarding and manager readiness to keep execution aligned.
The long-term SaaS career value here is the chance to build repeatable systems rather than one-off programs. Managing an LMS, coordinating learning pathways, and partnering with subject matter experts develops the operating rhythm needed for scaling enablement. The emphasis on metrics such as participation, eNPS, and program ROI also strengthens an evidence-based approach that translates well across SaaS organizations where internal programs are expected to show measurable impact.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Senior Talent Development & Employee Experience Manager
Role Overview
Reporting to the Director of Global Internal Communications & Talent Development, the Senior Manager drives the execution of learning, engagement, and community programs that build organizational capability across our global workforce. This role brings talent development and employee experience programs to life through hands-on execution, operational excellence, and continuous improvement.
Key Responsibilities
Learning & Development Programs
- Execute global new hire onboarding program, ensuring a consistent experience and connection to our company culture
- Develop and facilitate manager training programs and workshops that strengthen capabilities
- Manage learning platforms and tools (LMS, content libraries)
- Coordinate career development resources and learning pathways to support employee growth
- Partner with subject matter experts to design and deliver training on key company initiatives (e.g., AI training recommendations)
Employee Experience & Community
- Support employee engagement measurement programs (eNPS, annual engagement survey), including survey administration, data analysis, and action planning coordination
- Own the evolution of our Employee Resource Group (ERG) program operations, providing resources and support to group leaders
- Design and execute community-building and connection activities
- Partner with HR and cross-functional teams to enhance key moments in the employee lifecycle
Recognition & Culture
- Manage employee recognition initiatives that celebrate contributions and reinforce company values
- Execute employee spotlights and values-reinforcement initiatives
Program Operations & Measurement
- Track and report on all program effectiveness, including L&D participation and completion rates, engagement metrics, recognition participation, ROI, and key insights
- Drive operational excellence in program execution, ensuring quality, consistency, and scalability across all areas
- Build frameworks and processes for program delivery and vendor management
- Provide recommendations for continuous improvement based on data, feedback, and best practices
- Build and maintain cross-functional relationships to advance talent development and engagement objectives
Skills & Qualifications
Required:
- 5+ years of experience in learning & development, employee engagement, or HR program management
- Proven track record designing and executing onboarding, training, or employee experience programs
- Experience facilitating workshops, training sessions, or manager development programs
- Strong program management skills with ability to manage multiple initiatives simultaneously
- Data-driven mindset with experience tracking, analyzing, and reporting on program metrics
- Excellent cross-functional collaboration and stakeholder management skills
- Experience with learning platforms (LMS) and/or engagement tools
- Strong written and verbal communication skills
Preferred:
- Background in instructional design or adult learning principles
- Tools: proficient with gSuite, Lattice, Litmos…
- Employee engagement survey experience
- Experience managing ERGs or employee-led communities
- Vendor relationship management experience
- Experience in fast-paced tech or startup environments
- Tech industry experience (SaaS, enterprise software, or adjacent companies)
Key Competencies:
- Execution excellence - Takes strategy and brings it to life with quality and consistency
- Operational mindset - Builds scalable processes and systems
- Self-starter - Can work independently with strategic direction and run with it
- Detail-oriented - Ensures programs are delivered with precision and care
- Collaborative - Builds relationships across teams and functions
- Growth mindset - Open to feedback, continuous learning, and improvement
- Employee-centric - Designs programs with empathy for the employee experience
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
The expected annual base salary range for this position is $126,000 - $148,000. Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings.
Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.
