Why This Job is Featured on The SaaS Jobs
This Program Manager remit sits at the intersection of physical infrastructure and technology delivery, an area that becomes increasingly material as SaaS organisations expand office footprints, labs, datacentres, and secured environments. The scope spans connectivity, network buildouts, AV integration, and physical security, reflecting how modern SaaS operations depend on reliable, standardised environments to support product teams and corporate functions alike.
For a SaaS career, the role builds durable program leadership skills that translate across internal platform, IT, and operations portfolios. Managing design through commissioning and handover develops fluency in end to end delivery, vendor governance, and risk management, while the emphasis on executive communications and cross functional alignment mirrors how SaaS companies coordinate complex initiatives across specialised teams.
This role tends to suit professionals who prefer structured execution work with many stakeholders and external partners, and who enjoy turning technical requirements into buildable plans. It also fits those who want ownership over schedules, procurement coordination, and operational readiness, rather than purely software delivery, while still working close to the systems that keep SaaS businesses running.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
The Program Manager executes Technology Capital Builds by bridging the gap between Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work.
In this role, you will:
Cross-functional coordination between internal teams, construction and related trades and other vendors/service providers
Manage the design, bid, implementation, commissioning and handover process for ISP connectivity, low voltage cabling and network infrastructure (MDF/IDF, MPOEs, inside/outside cabling plant, etc.)
Partner with the ITAV team during the design, bid, implementation, commissioning and handover process for audio-visual/video-conference systems (digital signage, wayfinding systems, conference rooms, training rooms and all hands spaces).
Partner with the Corporate Security team to implement supporting infrastructure and network integration for access control, surveillance systems and intrusion detection
Manage project schedules, status updates, executive communications for the builds portfolio
Develop drawing packages and specification narratives in support of project design and execution
Manage procurement and provide guidance to FP&A on budget and cost management
Identify, categorize, mitigate and monitor project delivery risks
You might thrive in this role if you have:
Strong project and program management capabilities
Strong knowledge of the architectural design process (schematic design, design development, construction documents)
Strong knowledge of commercial real estate construction processes
Excellent written and verbal communication skills
Vendor management experience (Vendor vetting, RFP and bid response, performance management, handover)
Understanding of mechanical power, cooling systems and capacity planning
Ability to read construction and engineering plan drawings
PMP or equivalent project management certification
Compensation Range: $216K - $252K USD
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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