Why This Job is Featured on The SaaS Jobs
Cloud Infrastructure Engineer roles that sit inside the Atlassian ecosystem are increasingly central to how modern SaaS companies run engineering operations at scale. This listing is notable because it treats Jira and Confluence as core infrastructure, not just admin tools, with explicit ownership of governance, automation, and integrations. In a product-led SaaS environment, that kind of enablement work directly shapes throughput and reliability across many teams.
From a SaaS career perspective, the role builds durable platform skills that translate across companies using similar delivery stacks. Owning workflow design, permission models, and cross-tool dependencies develops a strong systems view of how product, engineering, and business processes connect. The emphasis on REST APIs, automation, and potential custom development also positions the work closer to internal platform engineering than traditional ticketing support.
This role tends to suit professionals who like being the technical point of contact for widely used internal platforms and who are comfortable balancing standards with pragmatic stakeholder needs. It will appeal to candidates who prefer measurable improvements through configuration, scripting, and careful change management, and who want their impact to be visible across multiple functions rather than within a single product area.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
We are looking for a hands-on Jira Administrator & Implementation Specialist to own, scale, and enhance our Atlassian ecosystem, including Jira and Confluence, as part of the Enterprise Productivity Application team. In this role, you will combine platform administration, automation, and custom development to improve engineering and business workflows across the organization. You will serve as the technical lead for Atlassian tools, driving best practices, governance, and continuous platform improvement. This is an exciting opportunity to make a meaningful impact on how teams collaborate and operate at scale.
WHAT YOU WILL DO
Own end-to-end administration of Jira and Confluence
User management, permissions, workflows, schemes, and configurations
Project and space setup, maintenance, and governance
Design and implement scalable solutions and workflows
Customize Jira using ScriptRunner, Automation, and REST APIs
Build and maintain integrations with third-party tools
Act as the technical lead for Atlassian tools
Define best practices, standards, and governance
Guide teams on effective tool usage and process optimization
Drive continuous improvement
Analyze current setup, identify gaps, and reduce technical debt
Contribute to a roadmap for platform enhancements
Troubleshoot and support users
Resolve complex issues related to permissions, workflows, and performance
Optimize JQL queries and reporting
Collaborate across teams
Work with engineering, ET, and business stakeholders globally
Support Agile processes and SDLC workflows
REQUIRED SKILLS & EXPERIENCE
Bachelor’s degree in Computer Science, Engineering, or related field
5+ years of hands-on experience with Atlassian tools (Jira, Confluence, JSM)
Strong expertise in:
Jira administration (workflows, schemes, permissions)
Advanced JQL
Troubleshooting and system optimization
Experience with:
ScriptRunner / Jira Automation / REST APIs
Tool integrations (CI/CD, monitoring, DevOps tools, etc.)
Agile frameworks and SDLC processes
Solid understanding of:
Strong communication and stakeholder management skills
Good understanding on Data and AI usage
NICE TO HAVE
Atlassian certifications (ACP-xxx)
Experience building custom Jira plugins/apps
Exposure to enterprise architecture practices
Experience with Snowflake
Experience with Okta
Experience with ServiceNow Development
WHY JOIN OUR TEAM AT SNOWFLAKE?
Joining our Enterprise Productivity Application team means working at the intersection of platform engineering and business impact, where your contributions directly shape how teams across Snowflake collaborate and deliver. You will have the opportunity to lead and evolve a critical ecosystem of tools, including Atlassian, ServiceNow, and other productivity platforms, at enterprise scale. Our team values innovation, ownership, and continuous improvement, giving you the autonomy to drive meaningful change. If you are passionate about building scalable solutions and enabling high-performing teams, this is the place to grow your career.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
