Why This Job is Featured on The SaaS Jobs
Trust and Safety has become a defining capability for consumer SaaS platforms, especially where recommendations, social surfaces, and AI-driven experiences shape what users see and do. This Data Scientist II role sits in Product Trust Insights, positioned to influence how new features are evaluated before launch and how risk is measured after release. In a platform environment, that upstream focus signals work that connects product design choices to measurable safety outcomes, rather than treating moderation as the only lever.
For a SaaS data science career, the role offers durable exposure to building measurement frameworks that can travel across products and teams. The remit spans metric design, longitudinal evaluation, and translating findings into decisions shared with product, policy, and leadership stakeholders. Experience with LLM-based evaluation approaches and instrumentation also maps to a broader industry shift toward operationalizing responsible AI in production systems.
This role tends to fit a practitioner who enjoys ambiguous problem spaces and can move between quantitative analysis and research-informed judgment. It is well suited to someone who values cross-functional collaboration and prefers work where impact comes from clear narratives and decision support, not just model performance. Candidates motivated by platform-level accountability and evidence-based product governance will find the scope aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.
Spotify is seeking a Data Scientist II to join Product Trust Insights (PTI) within Trust & Safety. PTI accelerates Spotify innovation by providing safety research, risk measurement, and evidence-based recommendations that enable R&D teams to confidently expand into new products, markets, and technologies.
PTI's research informs how Spotify designs, launches, and improves features across the platform, with a particular focus on AI-powered experiences, recommendations, social and messaging surfaces, and the safety needs of younger users. Our work helps product teams understand where risks concentrate, which user segments are most affected, and which interventions improve outcomes.
We aim to keep safety upstream of moderation by shaping product design before launch and measuring how features perform once they reach users.
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What You'll Do
- Lead end-to-end research and measurement projects that evaluate the safety of new and existing features, from scoping through delivery of actionable recommendations
- Design and generate data for product risk assessments, stress tests, and evaluation of AI-powered features, including generative and agentic experiences
- Develop longitudinal trust and safety metrics and use them to evaluate the effectiveness of product interventions over time
- Translate complex research findings into clear narratives, tools, and recommendations for product, policy, and leadership audiences
- Partner with product safety specialists, policy advisors, product leads, and engineering counterparts to ensure product launches reflect user safety needs and support thoughtful, “no regrets” design
- Build and improve evaluation methods, including LLM-based evaluation approaches, behavioral instrumentation, and measurement frameworks in collaboration with data scientists and engineers
- You will work closely with product managers, designers, engineers, policy specialists, researchers, and other data scientists. Your work will help inform decisions that often involve senior leadership.
Who You Are
- You have 3+ years of experience leading data science or research projects with a focus on safety, integrity, responsible AI, fairness, or a related domain
- You are experienced with SQL and Python and are comfortable working across quantitative and qualitative evidence
- You have hands-on familiarity with modern AI and machine learning systems, including recommendation systems and large language models, and understand how risks emerge from system design
- You are comfortable scoping ambiguous problems, including early-stage or zero-to-one research areas, and prioritizing them in a fast-moving environment
- You communicate clearly with both technical and non-technical audiences, including explaining methodological choices to policy partners and leadership
- You care about turning research into practice and are comfortable making concrete, evidence-based recommendations
- You bring a thoughtful perspective on responsible product innovation and how to measure and improve platform safety
Where You'll Be
- This role is based in New York or Boston
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
- This team operates within the Eastern Standard time zone for collaboration
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The United States base range for this position is $117,000 – $167,000 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.
