Why This Job is Featured on The SaaS Jobs
This Strategic Account Director role sits at a SaaS inflection point where complex software becomes embedded in mission critical workflows. Parallel Domain’s simulation platform serves highly technical buyers in autonomy and physical AI, and the listing signals a multi year, enterprise level relationship with an OEM moving from R&D into production. That combination makes the role relevant to SaaS professionals interested in how advanced infrastructure software is adopted, integrated, and governed inside large customers.
From a SaaS career perspective, the work builds durable enterprise account leadership skills that translate across categories: running structured customer cadences, shaping multi year account plans, navigating procurement and stakeholder networks, and coordinating internal specialists across product, engineering, finance, and legal. The emphasis on technical fluency also reflects a common SaaS pattern in deep tech markets, where commercial outcomes depend on credible product level conversations rather than relationship management alone.
The role is best suited to someone who prefers ownership over a single high impact account and is comfortable acting as the coordination layer across many functions. It will fit a professional who enjoys operating with executive visibility, balancing detail with escalation management, and working remotely while maintaining strong customer presence through international travel.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Parallel Domain's mission is to enable our partners to bring autonomy and physical AI to the world faster, safer, and with higher quality. We believe physical AI and autonomy have the power to create a safer and more productive world, and we are building the simulation infrastructure to make that future real. Our high-fidelity, fully controllable, software-in-the-loop sensor simulation products give the leaders in autonomous driving, drone delivery, eVTOL, robotics, and beyond the realism, accuracy, and confidence they need to test and validate their systems at scale. In autonomy and physical AI, there is no margin for error.
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The Role
We're looking for a Strategic Account Director to own one of our most important customer relationships: a strategic OEM customer with multiple entities in its corporate family. This is an enterprise multi-year engagement with stakeholders across engineering, perception, planning, and executive leadership in both the US and abroad. The customer is moving from R&D to production and the stakes are high.
You will be the single point of contact for everything related to this account. You quarterback Parallel Domain's response, you own the org map, you run the cadence, and you drive the commercial expansion. Engineers, FDEs, product, and executives all plug into the account through you.
Technical fluency is a requirement. You will be in front of sophisticated technical buyers — perception leads, simulation engineers, ML infrastructure architects — and you need to hold your own in those conversations and earn their respect. You don't need to write code, but you do need to understand the problem we solve, the architecture of how customers integrate with us, and where the hard tradeoffs live. You also need to know when to bring in our Technical Engagement Managers and Field Development Engineers for product depth.
What You'll Do
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Own the account end-to-end: relationship, commercial, escalations, expansion, renewal
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Be the SPOC for every inbound and outbound communication with the customer; set and hold internal SLAs on response times
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Program manage multiple critical workstreams across PD and customer teams, driving alignment on status, progress, blockers, and decisions between both sides
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Build and maintain a deep org map across the customer's corporate family — decision makers, champions, blockers, budget holders, and how the entities connect to each other
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Run the customer cadence: weekly tactical with the working team, monthly steering with leadership, quarterly executive business reviews including our leadership team
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Drive multi-year account planning, expansion into new use cases, and pricing conversations
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Coordinate internal resources — TEMs, FDEs, engineering, product, finance, legal — so the customer sees one face and gets one answer
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Partner with our executive sponsors on the most senior customer relationships
What We're Looking For
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8+ years of enterprise account management or strategic account experience, with meaningful time owning eight-figure customer relationships
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Track record of running a single complex enterprise account at the depth this role requires; experience with global OEM customers is a major plus
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Deep understanding of how large, matrixed organizations make decisions — org structure, procurement, stakeholder dynamics
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Technical fluency in complex software products; simulation, ADAS tooling, ML infrastructure, or autonomous systems a strong plus
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Able to hold a product-level conversation independently and earn credibility with technical buyers
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Strong commercial instincts: you can drive contract structure, pricing, and expansion conversations, not just relationship management
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Calm under pressure. This account has weight, visibility, and urgency. You need to absorb that and keep the team moving
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Fully remote; must be willing to travel internationally
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