Why This Job is Featured on The SaaS Jobs
Enterprise SaaS companies are increasingly treating AI as a platform capability rather than a feature, and this AI Success Manager role sits at that intersection of product, deployment, and measurable outcomes. The remit spans implementation leadership, ongoing engagement, and renewal, reflecting how modern SaaS vendors operationalise value delivery across the full customer lifecycle. The emphasis on connectors, SSO, and cross functional coordination signals a product that must integrate deeply into customer environments, a common reality for enterprise grade SaaS.
From a SaaS career perspective, the role develops a durable blend of skills: technical onboarding fluency, stakeholder management, and the ability to translate adoption signals into an outcomes plan. Managing joint success plans and monitoring progress against metrics builds experience that transfers across Customer Success, post sales strategy, and solutions oriented roles. Close collaboration with Sales, Support, and R&D also provides a practical view of how SaaS organisations align product feedback loops with retention and expansion.
This position is best suited to professionals who enjoy owning delivery from kickoff through renewal and who are comfortable moving between hands on technical setup and executive level value conversations. It will fit someone who prefers structured program management, clear documentation, and proactive risk handling, while still operating effectively when customer needs and internal priorities shift.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a AI Success Manager (AISM) who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.
You will:
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget.
- Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
- Guide and document improvements for onboarding processes, playbooks, and best practices.
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
About you:
- 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational, project management, and communication abilities.
- Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
Location:
- This role is hybrid (4 days a week in our San Francisco or Mountain View office)
Compensation & Benefits:
The standard OTE range for this position is $140,000-$200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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