Why This Job is Featured on The SaaS Jobs
This Principal Cloud Platform Engineer role sits at the heart of a mature SaaS operation where platform reliability is a product feature. With StoreFront acting as the access layer for a Desktop as a Service offering and supporting a large active user base, the work is anchored in real uptime expectations, SLAs, and the operational realities of multi component cloud services. The added wrinkle of supporting both a Citrix managed cloud service and customer managed deployments reflects a common enterprise SaaS pattern where platform decisions must account for more than one delivery model.
From a SaaS career perspective, the remit maps closely to senior platform and SRE leadership tracks: shaping system designs, evolving CI/CD, and using observability to drive measurable reliability outcomes. Experience here translates well across subscription businesses because it builds fluency in incident learning loops, risk management, and the trade offs between resiliency, security, and cost. The emphasis on influencing across teams without people management also reflects how principal engineers create leverage in larger SaaS organisations.
This role best suits engineers who prefer autonomy, ambiguity, and cross cutting ownership rather than narrowly scoped delivery. It will appeal to those who enjoy being an escalation point, guiding technical standards, and improving platform maturity through pragmatic decision making and mentorship.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
You are an engineer with passion for automation and for “keeping things simple and running”.You understand and appreciate what isrequiredto run,monitorand scale an enterprise cloud product.As aPrincipalCloud PlatformEngineer,you have interest in continuously improvingthedevelopmentand software lifecycleexperience,butespeciallycustomerand user experience. You have experience indesigning andbuilding CI/CDpipelines and infrastructure tosupporthosting cloud services at scale including meeting customer expectations andSLAs.You also understand quality, resiliency,observabilityand supportability.
This role is suited to an experienced PrincipalCloud Platform Engineerwho canoperateautonomously in a complex cloud environment, rapidly understand existing systems, and provide technical leadership across infrastructure, reliability, and delivery practices.If this resonates with you, we would love to talk to you!
The StoreFront Services team, based in Cambridge UK develops Citrix StoreFront, the sole access layer for our Desktop-as-a-Service solutions. StoreFront is available as either a Citrix-managed cloud solution(Citrix Workspace), or a service that can be installed and managed by the customer.Our systems aggregate data from diverse sources toprovideinformation consumed by clients for mobile,desktopand the web.We also contribute to new features and transformation projects across the full technology stack whilemaintaininga focus on scalability,reliabilityand security.More details are available athttps://docs.citrix.com/en-us/citrix-workspace/overview
Our teams work on varied projects and use either Scrum or Kanban depending on the needs of the team. Our teams embrace curiosity and integrity in everything we do and are made of creativeproblem solvers,who love learning and are passionate about sharing and growing, including through the increased usage of the emerging AI Engineering tools.
We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. If you meet most but notallour requirements, please apply anyway;we’dlove to hear from you.
You will be part of the StoreFrontteamwhose missionis togrow and scale ourCloudStoreFrontProduct, which currently has over3millionmonthly active users.As aPrincipalCloud PlatformEngineer, we will rely on you to help usbuild andmaintainour Cloud Infrastructure and deployment pipelinesin a way that meets the needs of our services and users.
Shape and influence system designs to ensure reliability, scalability, security, and cost efficiency are built in from the outset.
Providehands-onexpertiseacross infrastructure, automation, and CI/CD when needed, particularly in complex or highimpact areas.
You havesignificant experienceoperating, evolving, and supporting large-scale,production cloud services consisting of multiple technologies and components.
You have a proven ability to design, build, and evolve CI/CD platforms and deployment pipelines (for example, Jenkins).
You have experience writing and reviewing productionquality code or automation in languages such as C#,Groovy, PowerShell, or similar.
You have extensive experience with observability, monitoring, and alerting, and with using telemetry to drive reliability improvements (for example, Splunk, Grafana).
You can look at an architecture diagram, a deploy pipeline, a monitoring gap, and a team process, and see how they connect.
You are confident using AI-assisted/agentic development tools (e.g., Copilot, Windsurf) daily, with strong judgement around validation, security, and code quality.
Remote with theoptionto use our office in a Co-Working Facility near Cambridge North train station.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
