Why This Job is Featured on The SaaS Jobs
Clay’s Cohorts role sits at an increasingly important intersection in SaaS: education as a go to market lever. With a product that serves growth and revenue teams and evolves quickly, structured cohort based enablement becomes a direct driver of activation, expansion, and product feedback loops. The scope described signals a mature PLG motion where community and curriculum are treated as part of the customer journey, not as a side program.
For a SaaS career, this kind of work builds durable operating range across the funnel. It develops an instinct for onboarding friction, time to value, and usage patterns, while also sharpening the ability to translate qualitative customer signals into cross functional action with product, engineering, marketing, and sales. Experience designing repeatable education programs also transfers well to customer success, solutions, product education, and developer or partner enablement roles across SaaS.
This role best fits someone early in their career who prefers high ownership work that blends facilitation, content creation, and customer problem solving. It will appeal to professionals who like being close to users at scale, can learn technical concepts quickly, and are comfortable working across multiple internal stakeholders to turn insights into measurable adoption outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
About Clay Cohorts
Cohorts is Clay's most customer-facing flagship education program. Through hands-on, community-based education, cohorts take GTM practitioners from Clay-curious to Clay-confident. Each month, you’ll be directly working with 1000+ users and shaping their adoption of Clay.
What You’ll Do
Build customer relationships and form insights to accelerate product onboarding + usage
Translate customer learnings directly with marketing, engineering, product, and pre- + post-sales teams to improve the customer experience by advocating for customer needs, aligning on effective marketing, and accelerating sales deals
Design and deliver creative, user-first education programs that turn every user into a product champion
Be the expert in Clay by keeping pace with Clay's rapid evolution
Own the end-to-end cohort creation process—from writing curriculum and filming content to managing community operations, running live sessions, and creating magical touchpoints throughout
Find creative ways to keep the graduate community engaged and connected
Partner closely with GTME (sales) and GS (customer success) teams to accelerate and expand Clay adoption at our biggest accounts through education
Stay close to customers, gather feedback, and influence our product roadmap by partnering with engineering and product teams
What You'll Bring
1–3 years of full-time experience in a customer-facing, technical, or GTM role
Ability to pick up new technical concepts quickly and demonstrate proficiency in learning Clay fast
Strong communication skills—you can engage any audience, whether it's 500 PLG customers or a single enterprise decision maker
You're comfortable with ambiguity and can drive measurable outcomes without being told what to do
You bring warmth, energy, and fearless passion to your work—cohort participants remember how you made them feel, not just what you taught them
You love helping others reach their "aha" moment and do everything you can to get them there
You are able to unpack customer problems and help drive them to success
Important: Success in this role requires a high degree of agency, autonomy, creativity, and attention to detail!
