Why This Job is Featured on The SaaS Jobs
This Professional, Technical Services role stands out in a SaaS context because it sits at the intersection of enterprise tooling and executive productivity, where reliability is part of the product experience. Supporting a large, distributed organization with a modern collaboration stack reflects the operational realities of many SaaS businesses that depend on always-on communication, secure endpoints, and consistent internal service delivery.
For a SaaS career, the role builds durable capability in the systems that underpin subscription operations rather than a single application domain. Experience across Microsoft 365, Teams Rooms, endpoint management, and security tooling translates directly to other SaaS environments that run on similar identity, device, and collaboration foundations. The emphasis on documentation, process refinement, and small-to-medium project ownership also mirrors how SaaS companies reduce toil and standardize workflows as they scale.
This position is best suited to an experienced support professional who prefers high-trust, high-discretion work and can translate technical detail into clear, executive-ready communication. It will fit someone who enjoys balancing hands-on troubleshooting with improving repeatable service patterns, and who values being a dependable escalation point while influencing how internal IT services are delivered.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
The Mission: Why This Role Matters
At Cotality, we don’t just "fix computers"—we empower the visionaries moving our global business forward. As a Executive Support Specialist, you are the premier face of IT for our C-Suite and VIP leadership. This isn't a desk job; it’s a high-stakes, mission-critical partnership where technical brilliance meets elite concierge service.
If you are a technical powerhouse who thrives in the spotlight and possesses the poise to navigate the boardroom with ease, you belong here. You won’t just be solving problems; you’ll be setting the pace for excellence across our Dallas campus and beyond.
Our Core Values in Action
Clients First: Deliver "white-glove" service that anticipates executive needs before they arise.
Innovate Always & Make an Impact: Don’t just follow the script. We expect you to refine our processes, automate workflows, and leave every system better than you found it.
Be Yourself & Lift People Up: Act as a mentor and Tier 3 escalation point for our global Service Desk, sharing your expertise to elevate the entire team.
Set the Pace: Operate with a sense of urgency and precision that mirrors the speed of our global business.
Key Responsibilities
Elite Executive Support: Provide dedicated, end-to-end technical support for C-Level executives, ensuring their productivity is never interrupted.
Collaboration Architect: Manage and optimize high-tech Microsoft Teams Rooms running on Neat, Crestron, and Lenovo hardware. Ensure seamless global connectivity for high-profile presentations.
Technical Escalation: Serve as the Tier 3 escalation point for the internal help desk, leveraging Atlassian Jira for meticulous ticket management and resolution.
Security & Endpoint Management: Maintain a secure and high-performing fleet using Jamf (macOS), Intune (Windows), CrowdStrike, Zscaler, and BeyondTrust.
Operational Excellence: Maintain "Gold Standard" documentation and SOPs for executive workflows and Dallas campus infrastructure.
Project Leadership: Lead small-to-medium technical projects, from office hardware refreshes to security stack deployments.
Job Qualifications:
The Ideal Candidate
You are a seasoned professional who remains calm under pressure and speaks the language of business as fluently as the language of technology.
Required Qualifications:
Experience: 10+ years in technical support, with a proven track record in VIP/Executive-facing environments.
Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
The Stack: Proficient in the Microsoft 365 ecosystem, Jamf, Intune, Zscaler, and CrowdStrike.
AV Mastery: Hands-on experience with MTR (Microsoft Teams Rooms) environments and hardware (Neat, Crestron, Lenovo).
Communication: Exceptional verbal and written skills; the ability to explain complex technical concepts to non-technical leaders with clarity, discretion, and impeccable documentation etiquette.
Annual Pay Range:
67,000 - 90,002 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-05-29
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Privacy Policy
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