What's the opportunity?
As a Partner Solutions Engineer for Fin, you will be the technical evangelist and technical enablement lead for Fin’s partner ecosystem. You will help GSIs, strategic solution and services partners, and technology partners become credible, self-sufficient advocates and operators of Fin.
Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.
What will I be doing?
- Evangelize Fin’s AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
- Support qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
- Enable partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
- Build reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
- Support technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
- Partner with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
- Remove noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.
What skills do I need?
- Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
- Strong executive and practitioner-level communication.
- Ability to teach complex technical concepts clearly.
- Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
- Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
- Strong judgment on prioritization and when to scale vs. go bespoke.
- Ability to translate partner needs into high-signal Product and R&D feedback.
- Fluent in Spanish and/or Portuguese
Bonus skills & attributes
- Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.
- Experience supporting strategic integrations, APIs, or marketplace partner motions.
- Experience with GSI or services partner enablement.
- Experience supporting partner-sourced or partner-influenced revenue motions.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the San Francisco Bay Area is $212,000-$257,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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