Why This Job is Featured on The SaaS Jobs
In a SaaS environment, support engineering sits at the intersection of product reliability, customer retention, and operational trust. This listing is notable for pairing frontline ownership with a technical focus on MS SQL and cloud concepts, reflecting how many B2B SaaS platforms still depend on data-layer fluency to diagnose issues that surface in production. The night shift element also signals a true follow the sun support model, common in globally distributed SaaS customer bases.
For a long-term SaaS career, this kind of role builds durable skills in incident triage, root-cause thinking, and translating technical findings into customer-ready explanations. Regular work inside a CRM case workflow reinforces habits around documentation, prioritisation, and measurable service outcomes, all of which transfer well into roles like technical account management, solutions engineering, site reliability, or product operations. Exposure to Azure tooling and monitoring concepts also maps to the cloud-first realities of modern SaaS delivery.
This role tends to suit professionals who enjoy structured problem solving, clear written communication, and steady operational responsibility. It aligns well with someone early to mid career who wants breadth across customers, product behaviour, and data troubleshooting, and who is comfortable working independently while coordinating with a wider support organisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Software Support Engineer (MS SQL) – Night Shift
Cebu, Philippines (Pilipinas)
Full Time
Apply for position now Join our Global Customer Support Team and help customers succeed with the software that powers their operations. As a Software Support Engineer, you will own first‑line support for our products, solve issues with confidence, and guide users through complex situations with clarity. If you love problem‑solving, ask smart questions, and stay calm under pressure, you’ll thrive here.
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
What You’ll Do
Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
Address and resolve incoming application questions and incidents from end users
Document all pertinent end user identification information and relevant support case informaion in our CRM database
Ability to perform root-cause analysis on recurring system issues
Record, track, and document the problem-solving process
Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
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Manage client issue calls, providing status across a portfolio of issues
What You Bring
Experience in a customer facing role is essential.
You can operate independently as well as in a team.
You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers to get to the bottom an issue.
Ability to vary communication based on the target audience (ex: SuperUser, IT, C-Level).
Strong understanding of the Microsoft Office Suite
Good understanding of Cloud Computing (Azure) or other SaaS software support.
You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled
Ability to manage competing priorities working in a fast-paced environment.
You have excellent analytical skills.
Ability to query SQL databases to analyze underlying data in support of issue triage and resolution.
You are customer focused.
Nice to Have
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
Experience in the Microsoft Azure portal, including Application Insights
Exposure to Grafana
Generic knowledge or experience about/with ERP software.
Experience with Waste & Recycling processes or industry.
Azure Fundamentals certification
ITIL v3 or v4 Foundations certification
Experience operating under an agile release delivery methodology.
What You’ll Get
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• Day 1 health insurance for up to three dependents
• Hybrid work setup
• Shuttle service
• Free on‑site food and coffee
• Allowances
• 25 leave credits
• Access to continuous learning and development
Ready to make an impact? Apply now and help us build a better future for our customers.
