Why This Job is Featured on The SaaS Jobs
Notification delivery sits at the infrastructure layer of many SaaS products, where reliability and latency directly shape customer trust. This role is featured because it works on an event driven notification platform that underpins an Operations Cloud product, spanning multiple delivery channels such as SMS, voice, push, and email. That combination places the work close to real production constraints, including throughput, failure modes, and end to end observability.
For a SaaS career, early experience on a core platform team builds durable systems instincts that transfer across categories like incident management, developer tooling, and B2B application platforms. The day to day emphasis on shipping features with testing, CI/CD health, dashboards, and incident learnings mirrors how modern SaaS companies operate at scale. Exposure to secure coding and API documentation also supports progression toward owning services that other teams depend on.
This position tends to suit an early career engineer who prefers structured mentorship while still contributing to production systems. It fits someone motivated by collaborative engineering practices such as code review and agile planning, and comfortable with accountability signals like on call after training. The in office expectation in Toronto also aligns with candidates who value co located learning and tighter feedback loops.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We're seeking a Software Engineer I to join PagerDuty's Notification Platform team. You'll be instrumental in developing and enhancing our event-driven notification systems, ensuring our customers receive critical alerts promptly and reliably. Our platform is a leader in high-reliability and resiliency, delivering notifications across SMS, Voice, Push, email, and other vital channels.
As a Software Development Engineer I, you’ll contribute to a core platform that sits at the heart of our Operations Cloud, learning from experienced mentors while shipping impactful, reliable software. You’ll collaborate across teams, grow your systems thinking, and see your work translate into meaningful outcomes for customers—faster recovery, fewer disruptions, and more time for teams to innovate.
Key Responsibilities
- Ship product features end-to-end with guidance: design, implement, test, deploy, and iterate
- Write clean, maintainable, and well-tested code in our primary stack (e.g., Elixir, Java, JavaScript/Typescript, React)
- Review peers’ code and incorporate feedback to raise code quality and consistency
- Build and maintain automated tests (unit, integration) and help keep CI/CD pipelines healthy
- Use dashboards to monitor and improve performance and reliability
- Fix bugs, address regressions quickly, and learn from incidents
- Follow secure coding practices and help protect user data and systems
- Document decisions, APIs, and onboarding notes for future maintainers
- Participate in agile rituals (standups, planning, retros) and communicate progress/risks early
- Participate in the team's on-call rotation, after extensive training & mentorship
- Collaborate closely with product, design, and other engineers to scope work and break down tasks
Basic Qualifications
- Strong CS fundamentals: data structures, algorithms, complexity, and basic systems design
- Basic understanding of modern distributed asynchronous systems
- Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby)
- Solid understanding of web or service development basics (APIs, HTTP, JSON, REST)
- Familiarity with version control and collaborative workflows (Git, pull requests, code reviews)
- Test-first mindset: can write unit/integration tests and reason about correctness
Preferred Qualifications
- Clear, concise communication and a collaborative, growth-oriented attitude
- Bachelor’s degree in Computer Science or related field, or equivalent practical experience
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 97,000 - 147,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
