Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Genesys is seeking a strategic and customer-focused Principal Product Manager to join the Access Control product team and help shape the vision, strategy, and execution of Access Control capabilities across the Genesys Cloud platform. This role will focus on key areas of authorization, permissions, governance, and administrative experiences that enable enterprises to securely scale their customer experience operations.
Reporting to the Senior Director of Product Management for Access Control, this role will partner closely with other product managers and cross-functional teams to deliver scalable and intuitive access management capabilities that balance enterprise-grade security with ease of use. The Principal Product Manager will own and drive specific areas of the Access Control roadmap while contributing to broader platform initiatives and long-term strategy across the team.
This role collaborates closely with engineering, architecture, design, security, compliance, and go-to-market teams to define customer-centric solutions and improve platform governance experiences across Genesys Cloud. Success in this role requires strong product leadership, platform thinking, and the ability to influence and align stakeholders across distributed cross-functional teams.
The ideal candidate brings experience building enterprise SaaS platform capabilities, strong customer empathy, and a passion for solving complex governance and security challenges.
Key Responsibilities:
- Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud.
- Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences.
- Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers.
- Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers.
- Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks.
- Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration.
- Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions.
- Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls.
- Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities.
- Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product.
- Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption.
- Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends.
Required Qualifications:
- 8+ years of product management experience, with significant experience delivering enterprise SaaS or cloud platform capabilities.
- Proven track record of defining and delivering complex platform products that require cross-functional collaboration across engineering, security, compliance, UX, and business stakeholders.
- Must have relevant experience with access control concepts and enterprise authorization models such as RBAC, ABAC, identity and access management, governance, or enterprise administration, preferably within a SaaS vendor or highly relevant enterprise platform role.
- Strong technical aptitude with the ability to work effectively with architects and engineering teams on platform-scale systems and APIs.
- Experience balancing customer usability with enterprise-grade security and governance requirements.
- Strong analytical and strategic thinking skills with the ability to define product strategy using customer insights, market trends, and business objectives.
- Excellent communication and stakeholder management skills, including the ability to influence executive leadership and align distributed teams.
- Demonstrated ability to lead initiatives in fast-paced, ambiguous environments with multiple dependencies.
- Passion for creating intuitive administrative and governance experiences that improve customer outcomes.
Preferred Qualifications:
- Experience working on enterprise SaaS, cloud platform, or security-related products.
- Familiarity with Customer Experience (CX), Contact Center as a Service (CCaaS), or enterprise communications platforms is highly regarded.
- Demonstrated ability to influence cross-functional teams and drive alignment across complex organizational structures.
- Strong understanding of enterprise customer needs and experience delivering solutions for large-scale organizations, with the ability to translate complex platform capabilities into simple, intuitive concepts and customer-centric use cases.
- Ability to balance strategic thinking with execution and operational excellence.
- Experience working in fast-paced environments with evolving priorities and multiple stakeholders.
- Excellent written and verbal communication skills, including experience presenting to executive leadership and customers.
- Passion for delivering customer-centric solutions and improving user experiences.
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$158,800.00 - $279,200.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
