Security Customer Success Engineer (SCSE)

Wrike • Remote (Costa Rica - Remote) • 6d ago

Why This Job is Featured on The SaaS Jobs

Security and trust have become core buying criteria in SaaS, and this Security Customer Success Engineer role sits directly on that boundary between product security and revenue outcomes. The remit spans pre sales and post sales engagements, translating Wrike’s security posture into customer confidence while coordinating closely with Sales, Customer Success, and the internal Security function. It is a clear example of how modern SaaS companies operationalise security as part of the customer journey, not only as an internal control.

For a SaaS career, the role builds durable leverage across multiple commercial motions that repeat in subscription businesses. Handling security questionnaires, RFPs, and stakeholder reviews develops fluency in the compliance narratives that enterprise SaaS buyers expect, while the feedback loop into Product and Security creates exposure to how roadmap, vulnerabilities, and customer requirements intersect. The emphasis on consistent responses using internal AI tools also reflects the direction of scale in SaaS enablement work.

This position tends to suit professionals who enjoy customer facing technical problem solving and can move between CISO level conversations and day to day deal support. It fits someone comfortable with prioritising parallel requests, documenting decisions, and improving processes across teams, particularly in cloud security and privacy focused environments.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About the Role:

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Your Impact:

Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Your Qualifications:

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
Experience handling customer objections and guiding security-related discussions in a business-focused way
Solid understanding of cloud security principles
Knowledge of data privacy regulations such as GDPR and CCPA
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
Ability to manage multiple priorities effectively in a fast-paced environment
Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
English spoken and written skills - advanced level

Standout Qualities:

Experience with RFP automation platforms such as Loopio or Responsive
Familiarity with the Collaborative Work Management (CWM) space
Deeper experience in customer-facing security roles within SaaS organizations
Strong consultative approach with the ability to position security as a business enabler
Proactive mindset with a focus on continuous improvement and cross-functional collaboration

Team Dynamics:

Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style:

Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
Fast-paced environment with multiple concurrent customer engagements and priorities
Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
Focus on collaboration, continuous feedback, and process improvement