Why This Job is Featured on The SaaS Jobs
This Senior Site Reliability Engineer role sits at the core of a cloud-native SaaS platform where reliability is treated as a product feature. The remit spans observability and security products running at large scale, with an emphasis on microservices lifecycle stewardship, SLO definition, and incident response coordination across a global footprint. For SaaS professionals, it highlights the operational disciplines that keep subscription software dependable as usage, complexity, and customer expectations rise.
Career-wise, the position builds durable SaaS expertise in turning availability goals into measurable engineering practices. Work on automation, infrastructure as code, CI/CD, and cloud cost efficiency translates directly to other SaaS environments that depend on repeatable delivery and predictable operations. The blend of coding, systems thinking, and post-incident learning also develops the judgment needed to balance feature velocity with platform stability over time.
This is best suited to an experienced engineer who prefers owning outcomes rather than isolated tasks and who is comfortable moving between architecture discussions, hands-on debugging, and process improvement. It will appeal to someone who values cross-team partnership, can facilitate constructive incident reviews, and wants day-to-day exposure to AWS-based production systems where security and reliability are first-class concerns.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Senior Site Reliability Engineer
Location
- San Jose, Costa Rica - Remote
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Summary of role
Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase the feature velocity of our developers. Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.
Responsibilities
- Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
- Participate in defining, evolving, and managing SLOs
- Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
- Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
- Participate in and continually improve our global IRC (incident response coordination) for all products.
- Drive root cause identification and issue resolution with the various teams.
- Work inside a fast-paced iterative environment.
Required Qualifications and Skills
- Cloud native application development experience leveraging best practices and design patterns
- Strong debugging and troubleshooting skills across the entire technology stack
- Deep understanding of AWS Networking, Compute, Storage, and managed services.
- Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
- Experience with full life cycle support of services, from creation to production support
- Versed in Infrastructure as Code practices using technologies like Terraform or AWS CloudFormation
- Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
- Experience with Linux systems and at home on the command line
- Understand and apply modern approaches to cloud-native software security
- Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
- Flexible and willing to step into new roles and responsibilities
- Willingness to learn and use Sumo Logic products for solving reliability and security issues
- Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
- 6+ years of industry experience.
Desirable Skills
- Experience using Sumo Logic products or other observability products for reliability and security
- Experienced with planet-scale product development
- Running and operating SaaS products on AWS Cloud with expert-level proficiency
- Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
- Expert-level experience in one or more of: Java, Go, Scala, or Python
- Expert-level experience in one or more of: Terraform, Jenkins, Kubernetes
- Extensive experience running and tuning JVM workloads at scale
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
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