Why This Job is Featured on The SaaS Jobs
Contracts work sits at the centre of how SaaS revenue is actually realised, and this role is notable for its explicit focus on SaaS agreements rather than general commercial paper. Optimizely operates in a product-led, enterprise-facing part of the SaaS ecosystem where subscription terms, services attachments, partner constructs, and customer addenda directly shape deal velocity and risk. That makes the remit inherently cross-functional, touching Sales, Professional Services, and Legal in the moments that matter most for closing and delivery.
For a SaaS career, the value is in building repeatable judgement around subscription contracting patterns: usage and scope definitions, renewal mechanics, liability positions, security and compliance language, and the operational discipline needed to keep contracting scalable. The emphasis on developing tools, playbooks, and analytics also signals experience with legal operations, a skill set that transfers well across SaaS companies as they standardise processes and measure deviations from approved terms.
This position suits someone who prefers structured problem-solving, clear written negotiation, and steady stakeholder management across multiple internal teams. It will appeal to professionals who want to deepen SaaS transactional expertise while contributing to how a contracts function is systematised and governed in a global environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Introduction
As a Contracts Specialist with Optimizely, the successful candidate will help accelerate Optimizely’s success by providing practical, creative, thoughtful, and quick answers to key contractual questions. The Contracts Specialist will be required to draft, negotiate, and manage a wide variety of agreements, including commercial and customer agreements but the focus will be SaaS agreements. The successful candidate will assist with the continuous development of the contracts function and its processes. Optimizely’s Legal function is diligent and proactive and works cross–functionally with all areas of the company in a collaborative, collegial, fast-paced, global team environment.
Job Responsibilities
• Write, review, draft, and negotiate SaaS agreements, professional services agreements, partner agreements, contract addenda
• Identify terms that vary from corporate standards to ensure accuracy and compliance, recommend appropriate modifications, engage and collaborate with internal stakeholders in the sales, professional services, legal, and other internal organizations as may be required
• Provide effective guidance of contract issues to management
• Assist with establishment of initiatives for contracts function, including contracting tools and processes, legal language library, reference materials, and playbooks
• Provide guidance on contracting practices and procedures to employees and managers
• Advise sales management of contractual rights and obligations and provide clarification of contract terms and conditions
• Act as a liaison between internal and external customers to efficiently drive the contract review and approval process to conclusion
• Develop processes and analytics to track instances of non-compliance and develop a plan to minimize future incidents
• Assist in review and response to RFPs and RFQs, offering appropriate alternatives to contract terms and conditions
• Prepare and administer routine and/or specialized correspondence
• Assist in other contracts management duties that may arise from time to time
Knowledge and Experience
Required Knowledge, Skills, And Abilities
• Excellent written and verbal communication and negotiation skills
• Ability to interface with all levels
• Ability to handle and resolve conflicts in a professional and tactful manner
• Strong analytical skills and interpersonal skills with ability to effectively work in a team environment and under general supervision
• Strong understanding of contract provisions and risks and the legal areas and laws that impact them
• Successfully accomplish work with a high degree of independence balance competing priorities with short lead times
• Effectively analyze significant, and/or unique contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and communicates results
• Proficiency in MS Office, especially Word and Excel, is required
• Experience with SalesForce.com is preferred
• Experience with DocuSign is preferred
Minimum Education and Experience Requirements:
• 4-7 years of experience in the creation, negotiation, preparation, administration and monitoring technology-related agreements
• 2+ years of experience with SaaS and/or enterprise software agreements is required
• Intellectual curiosity about customers, products/technology, and contract provisions
• Prior SaaS transactional experience as a paralegal a plus
• For EMEA: Bi-lingual required – German and / or Swedish required. Spanish or French a plus
• For North America: Bi-lingual (Spanish) a plus
Education
Bachelor’s degree (or equivalent)
Competencies
Communicating Effectively
Negotiating Agreements
Resolving Conflict
