Why This Job is Featured on The SaaS Jobs
Partner Success sits at a critical junction in SaaS where product value is delivered through an ecosystem rather than only through direct customers. In a platform operating across many countries, partner execution becomes part of the product experience, making this role relevant to SaaS companies that rely on distributed service networks, contractual SLAs, and consistent delivery at scale.
For a SaaS career, the work builds durable operating skills that translate across B2B platforms: turning recurring issues into repeatable processes, using CRM data to surface performance patterns, and coordinating internal stakeholders when delivery spans Finance, Legal, and Service teams. The emphasis on knowledge management and operational guidelines reflects a common maturity step in SaaS as organisations standardise how they onboard, support, and expand complex accounts.
This position tends to suit professionals who prefer structured relationship management paired with hands-on operational problem solving. It aligns with someone comfortable owning partner conversations, handling escalations with evidence, and improving workflows without needing formal authority. It also fits a career path oriented toward Partner Operations, CS Operations, or broader Revenue Operations within multi-market SaaS environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a Partner Success Manager to join our Operations team at Papaya Global. Prior experience working in the workforce or payroll industry is a must
Key Responsibilities:
Partner Relationship & Account Management
- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
- Maintain accurate partner data in Salesforce, generate reports and insights
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
- Evaluate partner performance regularly and implement continuous improvement plans
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
Requirements:
- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce (must)
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
