Why This Job is Featured on The SaaS Jobs
This Customer Success Manager, Enterprise role stands out as a classic SaaS post sale position centered on complex implementations and long term account outcomes. The remit spans onboarding, data integration, training, and renewal ownership for a portfolio of large districts, which signals a product with meaningful workflow and data dependencies rather than a lightweight deployment. It also includes structured feedback loops to Product, a key mechanism in SaaS for turning customer reality into roadmap decisions.
From a SaaS career perspective, the role builds durable skills across the full customer lifecycle: translating adoption and outcome data into health plans, coordinating multi stakeholder rollouts, and running renewal motions with executive level counterparts. Experience with CRM and customer success tooling, plus exposure to integration patterns, is broadly transferable across B2B SaaS teams that rely on instrumentation, process, and cross functional collaboration to retain and expand revenue.
This position best fits a practitioner who enjoys owning a defined book of business and balancing relationship work with operational rigor. It will suit someone comfortable leading structured projects remotely, communicating clearly with technical and non technical stakeholders, and treating renewals as an ongoing program rather than a last minute event.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.
Your Responsibilities will include...
- Meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
- 5+ Years Professional Experience in a Customer Success position
- 3+ years experience in implementation and customer success for a SaaS company
- Experience in ClassLink/Clever, SFTP preferred
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Ability to close renewal and multi-thread to discover expansion opportunities
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the base salary range for this position is $75,000 - $110,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
