Why This Job is Featured on The SaaS Jobs
Customer Education roles are a core lever in SaaS adoption, translating product capability into repeatable customer outcomes. This position sits at the intersection of product analytics and enablement, supporting organisations that use Amplitude to understand digital behaviour and make data driven decisions. With a remit across EMEA and a mix of live, virtual, and asynchronous delivery, the role reflects how modern SaaS vendors scale learning beyond a single market or format.
For a SaaS career, the long-term value comes from building durable expertise in onboarding, feature adoption, and stakeholder communication across varied customer maturity levels. The work naturally develops a toolkit that transfers across SaaS categories: discovery led training design, technical explanation for mixed audiences, and feedback loops that inform content and internal teams. Exposure to multiple products in a suite also mirrors a common SaaS pattern where platforms expand and education must keep pace.
This role best suits someone who prefers structured facilitation with room to iterate on content and process, and who enjoys being the training presence for a region rather than operating only behind the scenes. It aligns with professionals comfortable navigating both technical details and executive conversations, and with those who want customer facing impact without moving into quota carrying responsibilities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
***This role can be Hybrid***
Amplitude's mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: "Where should we place our digital bets to maximize growth?" We approach challenges with humility, ownership, a growth mindset and customer centricity, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude's Customer Education team is seeking a Technical Trainer to enable our customers to maximize the value of Amplitude's products. Based in London, this role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.
As a Technical Trainer on our team, you will:
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
- Three plus years (3+) with Technical Trainer experience with a SaaS / AI company
- Fluency in English and French (required) — ability to deliver training and communicate with customers in both languages
- Proficiency in Spanish (nice to have)
- Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions
- Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content
- The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences
- Executive-ready communication skills and confidence presenting to senior stakeholders
- Hands-on experience with product analytics platforms and a strong understanding of customer behavior analytics
- You actively experiment with emerging AI tools and can clearly demonstrate how you have built or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness
- Comfort operating in ambiguity and contributing to a team that is continuously building and refining processes
- Strong organizational skills with the ability to manage multiple projects and account stakeholders simultaneously
- A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team
- Willingness to travel 50–60% across the EMEA region, with occasional global travel; based in London
- Additional skills desired:
- API Configuration
- SQL
- Google Analytics
- Google Tag manager
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