Why This Job is Featured on The SaaS Jobs
This Senior Program Manager role stands out in the SaaS landscape because it sits in the operating system of a scaling software business: onboarding, manager enablement, and belonging programs that must work consistently across regions and time zones. The remit spans both learning delivery and community programming, reflecting how SaaS companies increasingly treat internal enablement as an ongoing product, not a one-time event.
For a long-term SaaS career, the value is in building repeatable, measurable programs that can be iterated like product features. The listing signals a strong emphasis on feedback loops, adult learning principles, and formal impact measurement, which translates well across SaaS environments where adoption and time-to-productivity are tracked closely. Cross-functional partnering with IT, Legal, Compliance, and Sales Enablement also develops the stakeholder management muscle common in SaaS operating models.
This role is best suited to a senior operator who enjoys owning end-to-end programs and balancing facilitation with systems thinking. It will fit someone comfortable coordinating multiple global cadences, producing durable enablement assets for clean handoffs, and using data to refine experiences over time. An interest in modern enablement tooling, including practical AI use in workflow, is a clear alignment signal.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Job Overview
This role sits at the intersection of Learning & Development (L&D) and Global Belonging Programs, owning the design, facilitation, and ongoing management of select high-impact experiences across the employee lifecycle. From new-hire and manager orientation to targeted learning programs, Employee Resource Group (ERG) management, and cultural heritage months, this person is a skilled facilitator and program owner who can deliver and scale our people initiatives globally with excellence.
Key Performance Responsibilities
1. Learning & Development Facilitation
- Program Ownership: Facilitate a portfolio of standing programs, including bi-weekly global new-hire orientations and cohort-based development experiences.
- Continuous Improvement: Collect and analyze participant feedback across all modalities (live virtual, in-person, hybrid). Apply data-driven insights and adult learning principles to continuously refine delivery.
- Instructional Design & Materials: Design, create, and maintain high-quality participant workbooks, facilitator guides, job aids, and course manuals that reflect best practices and allow for clean team hand-offs.
2. Global New Hire Experience Strategy
- Onboarding Vision: Lead the strategic vision and continuous evolution of global onboarding to improve employee engagement, retention, and time-to-productivity.
- Cross-Functional Collaboration: Partner with IT, Legal, Compliance, Sales Enablement, and People Operations to ensure a seamless onboarding journey and coordinate global swag delivery.
- Manager Activation: Equip people leaders with tools, playbooks, and training to effectively onboard and integrate new hires into their respective teams.
3. Global Belonging & ERG Programming
- ERG Partnership & Governance: Serve as a strategic partner and liaison to Employee Resource Groups. Establish robust governance frameworks that balance employee autonomy with organizational alignment.
- Flagship Events: Oversee the planning and delivery of major community initiatives, including Arraychella (annual company-wide ERG + Ally event) and the ERG Chair Summit.
- Platform & Budget Management: Manage ERG technology platforms (e.g., Chezie) and allocate budgets effectively to maximize ROI and support scalable growth.
- Strategic Communications: Develop and execute compelling communication strategies to amplify ERG initiatives and cultural heritage moments.
4. Frameworks & Modern Work Methods
- Human-Centered Design: Conduct needs analyses, focus groups, and design workshops to capture the "voice of the employee."
- Impact Assessment: Design comprehensive measurement frameworks utilizing industry-standard approaches (e.g., Kirkpatrick training evaluation method) to analyze program outcomes.
- AI & Tech Integration: Actively incorporate AI tools into workflows—such as drafting facilitator guides and synthesizing feedback—to build scalable resources efficiently and increase team AI fluency.
Core Competencies
- Expert Facilitator: Strong personal presence with extensive experience delivering content across live, online, and face-to-face modalities.
- Full-Cycle Program Manager: Proven capability to handle needs analyses, iteration, implementation, and impact reporting for multiple global projects simultaneously.
- Collaborative Relationship Builder: Gifted at building high-trust partnerships, managing cross-functional stakeholders, and exerting influence without direct authority.
- Agile & Innovative: Entrepreneurial self-starter who is comfortable with ambiguity, enjoys experimenting with groundbreaking practices, and easily adapts to fast-paced environments.
- Data-Driven Mindset: Passionate about leveraging data and analytics to inform strategic choices and demonstrate program value.
Role Requirements
- Education: Bachelor’s Degree (ideally in HR, Business, Education, Instructional Design, or Communications).
- L&D/Culture Experience: 7+ years of experience designing and delivering large-scale L&D and/or culture programs, preferably in high-growth corporate environments.
- Program Management: 5+ years of experience in a program management role within a People/HR function (Talent, OD, or L&D).
- Methodology: Strong knowledge of Instructional Design methodologies, Organizational Development (OD) practices, and measurement strategies.
Preferred Qualifications
- Master of Science in Instructional Design & Technology or a closely related field.
- Experience applying agile methodology and design thinking to people programs.
- Proficiency with e-learning authoring tools (Captivate, Articulate 360, Adobe Creative Cloud) and multimedia/video editing.
- Familiarity with eLearning design standards (SCORM, AICC).
- Experience utilizing project management tools such as Asana or Monday.com.
- Professional trainer certifications (e.g., CPLP / CPTD, CTT+).
The base salary range for this position is 99,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
