Why This Job is Featured on The SaaS Jobs
Physical security rarely gets framed as a SaaS career track, yet it increasingly operates like one: standardized platforms, repeatable deployments, and lifecycle ownership across a distributed footprint. This role sits at that intersection, supporting access control and video systems that behave like enterprise software stacks, with regional accountability across APAC sites and close coupling to corporate infrastructure.
For SaaS professionals, the career value lies in learning how reliability is built outside the product itself. The work touches architecture decisions, integrations with identity and monitoring, incident response, and the operational mechanics of rolling out consistent capabilities across many locations. Experience gained here translates to broader SaaS operations themes such as platform governance, documentation as an operational control, and reducing toil through better standards and handoffs.
This role is best suited to someone who prefers end to end ownership over a defined region and enjoys coordinating across IT, facilities, security operations, and external integrators. It will fit a practitioner who is comfortable troubleshooting across Windows servers, networks, databases, and vendor platforms, and who takes satisfaction in making systems predictable, supportable, and well understood by non specialists.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Physical Security Engineering team designs, deploys, and sustains the systems that protect OpenAI’s people, facilities, and critical infrastructure. We work across global office campuses, warehouses, labs and data centers, partnering with IT, Facilities, Construction, and Security Operations to ensure all environments meet stringent safety, reliability, and compliance requirements.
Our team owns security architecture from early site due-diligence through construction, commissioning, and long-term lifecycle management.
Role and Responsibilities
OpenAI’s corporate footprint is expanding quickly across APAC, and our physical security technology needs to scale with the same level of reliability, consistency, and care. The Corporate Security Technology Group owns the access control, video surveillance, and supporting infrastructure that help protect OpenAI’s people, offices, and events. This role will be the regional technical owner for designing, operating, troubleshooting, and improving those systems across APAC.
This person will partner closely with CorpSec, Workplace/REW, IT/NetEng, and security integrators to bring new offices online, maintain system health, resolve regional escalations, and improve how our physical security systems are documented, supported, and used. We’re looking for someone with deep subject matter expertise in Windows OS/Servers, networking and switching, and systems integration support, with the ability to diagnose issues across the full stack from endpoint devices and network infrastructure through servers, databases, and enterprise security platforms.
What you’ll do
Own day-to-day technical support and administration for physical security systems across APAC, including access control, video management, and related infrastructure.
Support new office buildouts by reviewing designs, coordinating vendors, validating system readiness, and ensuring clean operational turnover.
Troubleshoot complex issues across Genetec, Windows OS/Servers, databases, networking, switching, integrations, and field hardware.
Partner with IT/NetEng on connectivity, identity, infrastructure, firewall, VLAN, switch configuration, IP schema, routing, and device connectivity dependencies.
Support integrations between physical security systems and adjacent enterprise systems, including identity, access management, monitoring, and operational workflows.
Create and maintain drawings, site documentation, operating procedures, and training materials for administrators and end users.
Help reduce operational toil by improving standards, documentation, monitoring, vendor handoffs, and repeatable support practices.
What’s success?
APAC sites open and operate with reliable, well-documented physical security systems. Regional partners know who owns technical decisions, urgent issues are diagnosed quickly, and vendors are held to a clear quality bar. The hire raises the operating standard for APAC while helping the global team create more repeatable deployment, support, integration, and troubleshooting practices.
Non-negotiable outcomes
No avoidable access control, video coverage, or system reliability gaps caused by unclear ownership, weak vendor follow-through, or poor technical turnover.
Faster and cleaner resolution of regional incidents, odd-hour escalations, and new office launch issues.
Strong technical ownership across Windows OS/Servers, networking, switching, physical security platforms, and integration dependencies.
Strong partnership with CorpSec Operations/Protection, Workplace/REW, IT/NetEng, and regional vendors.
Better documentation, training, and handoff processes for admins, end users, and cross-functional partners.
A scalable regional support model that can keep pace with OpenAI’s APAC growth.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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