Why This Job is Featured on The SaaS Jobs
Genesys Cloud sits in a mature, enterprise-grade SaaS category where reliability and delivery speed directly shape customer-facing experience products. This DevOps-focused senior engineering role is positioned inside Platform Engineering and Developer Experience, meaning the work influences how many internal teams build, test, and ship services on AWS rather than contributing to a single feature area. The emphasis on microservices that underpin CI/CD makes it especially relevant to modern SaaS operating models.
For a long-term SaaS career, the role builds durable platform skills that transfer across B2B cloud companies: designing internal developer platforms, codifying delivery workflows, and treating CI/CD as a product with measurable outcomes. The listing also signals practical exposure to AI-augmented software delivery, including governance, telemetry, and observability patterns, a growing competency as SaaS engineering organizations operationalize AI beyond experimentation.
This position tends to suit senior engineers who prefer leverage and systems thinking, improving the daily workflow of other developers through automation and dependable services. It aligns with professionals who enjoy backend engineering plus operational ownership, and who are comfortable collaborating across platform, infrastructure, and developer productivity stakeholders in a cloud-native environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Software Engineer
Are you passionate about automation and building robust full-stack solutions that drive success? Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure? At Genesys, we're looking for a Senior Software Engineer to join our dynamic team, pushing the boundaries of automation, scalability, and innovation.
Location & work model: Hungary · Hybrid (office + home) · Full-Time
Investing in AI across how we build and ship
Genesys engineering is investing heavily in AI-augmented software delivery: AI-assisted coding and review workflows in daily use, smarter automation through CI/CD, practical paths for governed local AI tooling on developer workstations, and observability with guardrails so we understand how teams adopt AI reliably—not just experimentally. You'll operate alongside platform engineering and developer-productivity leaders who are actively shaping safe, scalable patterns for internal AI adoption—not merely consuming third-party tools off the shelf.
Why Join Us?
At Genesys, we're more than just a team—we're a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on overcoming complex design challenges, ensuring reliability, and building high-performance backend systems that support development and deployment for global services. You'll work alongside people who share your passion for automation, microservices architecture, and backend excellence.
Where you'll focus (team context)
You'll join Platform Engineering and Developer Experience — responsible for CI/CD, platform microservices on AWS cloud infrastructure - at the core of how Genesys ships software, often with deep AWS-centric work (services, scaling patterns, and automation). Exact placement may vary across sibling teams within the same organization, depending on evolving priorities; what stays constant is ownership of reliable systems that accelerate engineering outcomes.
What You'll Do
- Develop Microservices for CI/CD: Design and implement backend microservices — primarily in Python, with TypeScript or Go welcome for services and tooling — that support and streamline CI/CD pipelines, enabling seamless, scalable deployment processes. Expect frequent collaboration adjacent to AWS-native infrastructure, containers, APIs, and automation used across engineering.
- Advance measurable AI in the pipeline: Contribute to tooling and telemetry so AI-assisted engineering workflows stay understandable and operable—including clarity around adoption signals and reliability as AI integrates into development and delivery.
- Optimize and Enhance CI/CD Infrastructure: Build systems and APIs that automate deployment and testing environments, enhancing speed and reliability across the development lifecycle.
- Ensure High-Availability and Reliability: Monitor, maintain, and optimize backend services for high performance, contributing to the reliability and uptime of distributed systems.
- Collaborate and Mentor: Work closely with cross-functional teams to support CI/CD initiatives and share your expertise, fostering growth within the team.
Who You Are
- You have 5+ years of experience in software engineering, ideally with expertise in developing microservices and distributed systems.
- Proficient in Python (+ TypeScript is an advantage), with a focus on building scalable backend applications and automation tools.
- You have experience working with cloud-based technologies (AWS preferred) and a passion for supporting development teams with robust backend solutions.
- Familiar with CI/CD processes and automation, and comfortable with tools that support continuous integration and deployment pipelines.
- You're skilled at diagnosing and resolving complex issues, with a mindset toward continuous improvement in both processes and technical solutions.
- You communicate technical concepts effectively to both technical and non-technical stakeholders and believe in a collaborative, team-oriented approach to problem-solving.
What We're Looking For
- Proven experience in designing and implementing microservices architectures in a CI/CD environment.
- Solid background in cloud infrastructure and high-performance backend systems.
- Familiarity with distributed systems and the challenges of scaling complex backend applications.
- Knowledge of Agile methodologies and a drive to apply best practices for automation, CI/CD, and backend development in day-to-day work.
Highly desirable (AWS / infrastructure depth)
These deepen fit for teams skewed toward AWS-heavy platform work—they are not universal gate criteria.
- Hands-on experience designing or operating systems on AWS at meaningful scale.
- Comfort with infrastructure as code (for example Terraform or CloudFormation) and cloud automation patterns.
- Strength in observability and reliability engineering as applied to backend services.
Benefits
- Stability of a multinational company and the flexibility/speed of a startup company.
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- Keep you in the loop: Complete support and transparency from our global/local leaders.
- An A-team: Talented and experienced professionals you can grow professionally with.
- An open & inclusive community.
- Career development: We will support your professional growth because your goals are important to us.
- Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
