Why This Job is Featured on The SaaS Jobs
Freshworks operates in the established SaaS segment of customer and employee experience software, where repeatable pipeline creation and disciplined qualification directly influence revenue efficiency. A UK-based Business Development Representative role in this context is notable because it sits at the intersection of outbound prospecting, CRM-driven execution, and close alignment with marketing and sales operations, all core mechanics in modern SaaS go-to-market.
For a SaaS career, this kind of seat builds durable fundamentals: managing volume without losing prioritisation, translating early signals into structured qualification, and learning how campaigns are designed and iterated across functions. Regular pipeline reporting and forecasting exposure also develops commercial fluency that carries into account executive, revenue operations, or growth roles across many subscription businesses.
This role tends to suit early-career professionals who prefer clear goals, high ownership as an individual contributor, and a craft mindset around messaging, follow-up, and process improvement. It also fits those who want in-office collaboration in London and who are motivated by becoming deeply competent with CRM and customer-service oriented SaaS products rather than relying on one-off, relationship-only selling.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
- Work from our London office as this is an onsite role.
- Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor.
- Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
- Define and execute on plans and meet and exceed your role-based goals.
- Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
- Help to continuously improve our internal and external processes.
- Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives.
- Become an advocate for our brand and an expert in customer service and CRM.
- Provide regular reporting of pipeline status and conduct forecasting exercises.
Qualifications
- Bachelor or Master degree desirable
- Ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus
- Fast-learner driven to action, passionate about sales, customer service and CRM tools
- Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator
- Ability to thrive in a fast-paced globally-dispersed work environment
- Excellent written and oral communication skills in English. Additional EU languages are a plus.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Please note that for this specific role, Freshworks is unable to provide visa sponsorship. All candidates must possess the valid right to work in the UK at the time of application and be able to provide evidence of this right prior to commencement of employment.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
