Why This Job is Featured on The SaaS Jobs
This Practice Lead role sits at the intersection of SaaS delivery and enterprise change management, focused on turning AI capability into durable workflows inside in house legal teams. Harvey is positioned as an enterprise platform with an established customer base, which makes the work less about early product discovery and more about translating a maturing SaaS offering into measurable, repeatable outcomes across complex organizations.
For a SaaS career, the standout value is exposure to the mechanics of adoption at scale: aligning executives, defining success metrics, and building playbooks that can be reused across accounts. The remit also creates a tight feedback loop between customer reality and internal functions like product, sales, and customer success, which is where many enterprise SaaS operators develop strong judgment about what drives renewals, expansion readiness, and long term platform usage.
This role fits a senior operator who prefers ambiguous problems, structured programs, and close partnership with customer leadership. It will appeal to someone motivated by building internal operating systems as much as advising externally, and who wants a SaaS seat that rewards domain credibility paired with cross functional execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
In-house legal teams are under mounting pressure to do more with less, and increasingly, the answer is AI. But knowing where to start, what to prioritize, and how to drive adoption across a complex organization is harder than it looks. The gap between legal teams that experiment with AI and those that use it to fundamentally reshape how they operate will define the most effective and efficient legal departments of the next decade. Closing that gap is the work of Harvey's Transformation Office.
As a senior member of the Transformation Office, the Practice Lead will partner with the world's leading enterprise in-house legal teams to help them understand what their future will look like and build a deliberate strategy for getting there. This isn't about handing clients a roadmap and walking away — it's about deeply understanding each organization's world, drawing on the full breadth of what Harvey has to offer, and connecting the right capabilities, teams, and tools to the right problems. This means matching deep AI expertise with legal industry experience and aligning teams on metrics for success, phases of adoption, key milestones, and measurable outcomes tied to their business goals. The legal departments that get this right won't just be more efficient, they'll be categorically different, and this role exists to help them get there.
What You'll Do
Serve as a trusted transformation advisor to Harvey's most strategic in-house clients and prospects, embedding directly in their world to understand how they operate, where AI can move the needle, and what it will take to get there.
Draw on the full range of Harvey's capabilities — sales, legal engineering, customer success, legal innovation, and product — to connect the right assets and expertise to each organization's unique challenges and opportunities.
Design and lead end-to-end AI transformation programs covering use case prioritization, executive alignment, rollout planning, governance, and success measurement, spanning all facets of organizational change: Technology, Skills, Communications, Structures, and Governance.
Help legal department leaders translate complex AI capability into clear, actionable strategies that make sense for each organization's size, structure, business context, and ambitions.
Build and own the operational infrastructure of this practice: repeatable transformation playbooks, executive workshop formats, value realization frameworks, and function-specific benchmarks that allow Harvey to scale high-quality transformation support across in-house teams worldwide.
Collaborate cross-functionally with Account Executives, Legal Engineers, Customer Success Managers, Legal Product Specialists, Product, and Marketing to identify adoption barriers, build organization-specific strategies, and feed insights back into product and go-to-market decisions.
Define and track transformation success metrics including adoption, utilization, measurable value, ROI, customer health, executive engagement, renewal readiness, and expansion readiness.
Represent Harvey credibly in the in-house legal and legal ops community through advising, thought leadership, and community engagement.
What You Have
JD or equivalent legal qualification.
12+ years of experience practicing law at a top-tier law firm, with subsequent experience on an in-house legal team at a leading enterprise organization.
Deep understanding of how in-house legal teams operate — including how they interface with the business, how priorities get set, how technology decisions get made, and the unique pressures GCs and legal ops leaders face.
Strong point of view on where AI is taking the legal industry, paired with the empathy and communication skills to meet clients where they are and bring them along on the journey.
Executive presence and client credibility: equally comfortable advising a GC or CLO on transformation strategy and rolling up your sleeves on the ground.
Proven ability to build from the ground up: designing playbooks, standing up functions, and generating momentum and enthusiasm across a team and an organization.
Comfort with data-informed decision-making, including the ability to define outcomes, diagnose adoption risks, and adjust strategy based on usage and business impact.
High-agency operating style suited to a fast-moving, ambiguous, early-stage environment, with a bias toward simple, scalable approaches over overly complex programs.
Compensation
$260,000–$350,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-EP1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
