Why This Job is Featured on The SaaS Jobs
Genesys operates a mature, global SaaS platform in customer experience, where customer trust and proof points materially influence adoption. An advocacy specialist sits at the intersection of product usage, customer outcomes, and go to market execution, turning real customer sentiment into signals that buyers and internal teams rely on. In SaaS, this function becomes more important as portfolios broaden and customer communities span regions, segments, and use cases.
For a SaaS career, advocacy work builds durable skills in lifecycle thinking: identifying engaged users, shaping structured programs, and translating qualitative feedback into measurable activity. The role’s emphasis on executive summaries and cross functional coordination mirrors how SaaS organizations connect customer voice to pipeline influence, retention, and product prioritization. Experience here tends to transfer well across customer marketing, community, customer success operations, and broader digital engagement roles.
This position fits professionals who prefer program ownership with clear outputs, and who enjoy working through influence rather than formal authority. It will suit someone comfortable balancing content planning with operational rigor, and who values a metrics backed approach to customer storytelling in a B2B SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Title: Global Advocacy Program Specialist
Department & Team: Genesys Customer Advocacy and Engagement, Customer Success Digital Transformation
Reports to: Senior Director, Customer Success Digital Transformation
Location: U.S. office or virtual
About the Role
We’re seeking a talented advocacy/community professional to join our Customer Success Digital Transformation team. As the face of advocacy within our Orchestrators program, you’ll build trusted relationships with customers and amplify their voices through peer reviews and digital engagement within our new customer portal.
By curating authentic customer stories and creating valuable engagement opportunities, you’ll directly influence customer adoption, satisfaction, retention, pipeline and win rate.
This role is ideal for someone who blends relationship-building with program management excellence: you’re a hands-on, action-oriented professional who thrives in a collaborative, fast-moving environment.
Our Team Mission
Our mission is to turn customers into lifelong advocates. We cultivate advocates and amplify their stories, because their success is our most powerful marketing and sales asset. Together, we grow a thriving advocacy community that fuels bold innovations and shared success in customer and employee experience.
We measure our impact through:
How We Work
We are collaborative, agile, and customer-obsessed. We focus on what moves the needle, experiment boldly, and continuously learn and improve. Authenticity, trust, and belonging define how we show up — for each other and our customers.
Your Day-to-Day Responsibilities
Foster and support online engagement within specialty communities of VIP customers—such as Amplifiers, Maestros, Customer Advisory Board (CAB) members, and Community Rockstars—to strengthen peer-to-peer connection and brand loyalty.
Collaborate cross-functionally with program managers, engineers, UX designers/researchers, and community moderators to deliver a unified, customer-centric experience.
Deliver monthly executive summaries with insights on advocacy growth, peer review performance, community engagement, orchestrator portal usage and emerging customer sentiment trends.
What You Bring
3–5 years of experience in customer advocacy, customer marketing, and/or community management, with proven success recruiting and motivating advocates.
Success in the First 6 Months
Cross-Functional Partnerships: Build strong alignment with marketing, sales, and product teams to ensure advocacy stories and reviews are leveraged in campaigns, references, and sales cycles.
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$81,100.00 - $142,500.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
