Technical Services Consultant (USA)

Wrike • Remote (US - Remote) • 1m ago

Why This Job is Featured on The SaaS Jobs

Technical Services Consultant roles sit at a critical junction in SaaS: the point where product capability meets a customer’s real application landscape. This listing is notable for its emphasis on integrations, migrations, and workflow orchestration, reflecting how modern SaaS value is often realized through connecting systems rather than deploying a single tool. The scope signals an enterprise-grade services function, where reliability, data integrity, and repeatable patterns matter as much as configuration.

From a SaaS career perspective, the work builds durable expertise in post-sales engineering and platform delivery. Experience designing API and iPaaS integrations, handling authentication, building monitoring, and producing implementation documentation translates across many B2B SaaS categories. Leading migration planning, validation, and rollback thinking also develops a disciplined approach to risk management that becomes increasingly important as customers scale usage and governance expectations rise.

This role tends to fit professionals who enjoy customer-facing technical problem solving and can move between discovery conversations and hands-on build work without losing structure. It also suits those who prefer clear artifacts such as diagrams, runbooks, and test plans as a way to drive alignment across Sales, Product, Support, and services stakeholders. Remote delivery experience and comfort operating across multiple concurrent workstreams will be advantageous.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About the Role:

As a Technical Consultant at Wrike, you will help customers unlock new levels of productivity by designing and deploying advanced solutions that position Wrike as the central orchestrator of work across their application ecosystems. You will act as a trusted technical advisor, combining hands-on implementation with strategic consultation to deliver integrations, migrations, and intelligent workflows that create immediate and measurable business impact.

This role requires deep curiosity, strong technical problem-solving skills, and the ability to quickly build expertise in Wrike’s platform, including the Wrike API, Wrike Integrate, Wrike Analyze, and emerging AI-driven technologies. You will work closely with customers to architect scalable solutions, guide successful implementations, and enable long-term adoption and value realization.

Your Impact:

Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.

Your Qualifications:

4+ years of experience in Solutions Consulting, Technical Implementation, Post-Sales Engineering, or a related role
Bachelor’s degree or equivalent practical experience
Proven track record delivering complex SaaS implementation projects involving enterprise integrations and large-scale data migrations
Hands-on experience with iPaaS platforms such as Workato, TIBCO, Dell Boomi, or MuleSoft, including design, build, and production deployment
Strong understanding of REST and SOAP APIs, JSON data structures, authentication methods such as OAuth2 and SAML, and webhook architectures
Proficiency in SQL for querying, transforming, and validating relational data
Experience working with large, structured datasets
Scripting experience in Python, JavaScript, or similar languages for data transformation, automation, and integration tasks
Demonstrated experience leading data migration projects, including field mapping, ETL logic, cleansing, validation, and reconciliation
Familiarity with data visualization tools such as Power BI or Tableau
Understanding of enterprise application integration trends, data governance principles, and considerations for PII or regulated environments

Standout Qualities:

Experience with enterprise cloud business applications such as Salesforce, Workday, NetSuite, ServiceNow, or similar platforms
Proficiency with command-line tools, scripting, or infrastructure automation that supports integration and migration workflows
Domain expertise in enterprise workflows such as Project Portfolio Management, Campaign Management, Creative Production, or Client-Service Delivery
Exposure to AI/ML tools or LLM-based workflow automation in enterprise SaaS environments
Strong analytical mindset with the ability to approach complex technical challenges in a structured and evidence-based way
Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Strong organizational skills and the ability to manage multiple customer workstreams and timelines effectively
Collaborative mindset and ability to work cross-functionally with customers, Sales, Product, Support, and Professional Services teams
Curiosity, adaptability, and a self-directed approach to learning new tools and technologies
Proactive problem-solving skills, with the ability to anticipate risks and bring solutions forward early

Team Dynamics:

As a Technical Consultant at Wrike, you will work closely with customers as well as cross-functional internal teams including Sales, Product, Support, and Professional Services. You will serve as both a customer-facing consultant and an internal technical resource, helping shape best practices around integrations, migrations, and solution delivery. This role is ideal for someone who thrives in a collaborative, fast-moving environment and enjoys combining strategic thinking with hands-on execution.

Our Work Style:

This role blends strategic consulting with hands-on technical delivery. You will work across Wrike’s solution stack, including the Wrike API, Wrike Integrate, and Wrike Analyze, while also leveraging iPaaS platforms, APIs, scripting languages, and data tools to solve complex customer challenges.

Typical tools and technologies may include:

Wrike API
Wrike Integrate
Wrike Analyze
REST / SOAP APIs
OAuth2 / SAML
Webhooks
SQL
JSON / CSV
Python / JavaScript
Workato, TIBCO, Dell Boomi, MuleSoft
Power BI / Tableau

This role stands out through its combination of customer strategy, technical architecture, enterprise integration delivery, data migration leadership, and exposure to innovative AI-driven workflow solutions.