Why This Job is Featured on The SaaS Jobs
Security has become a core part of the SaaS buying and renewal cycle, and this Security Customer Success Engineer role sits directly on that boundary between product assurance and commercial motion. The remit spans pre sales assurance, post sales trust building, and ongoing alignment with customer security stakeholders, reflecting how mature SaaS vendors operationalise security as part of customer experience rather than a back office function. The listing also signals a global customer footprint and a security organisation that partners closely with go to market teams.
For a SaaS career, the role builds durable leverage in areas that travel well across companies: translating cloud security and privacy expectations into clear narratives, handling structured customer due diligence such as questionnaires and RFPs, and creating feedback loops from customer concerns into Security and Product. The emphasis on internal knowledge bases and AI assisted responses points to modernising how security information is packaged and reused at scale.
This position best suits someone who enjoys being customer facing while staying close to security fundamentals and internal process. It fits professionals who like juggling parallel stakeholder threads, prefer consultative conversations over purely technical delivery, and want a role measured by reduced friction in the customer journey as much as by security accuracy.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.
You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.
Your Impact:
- Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
- Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
- Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
- Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
- Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
- Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
- Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
- Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
- Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
- Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
- Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions
Your Qualifications:
- 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
- Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
- Experience handling customer objections and guiding security-related discussions in a business-focused way
- Solid understanding of cloud security principles
- Knowledge of data privacy regulations such as GDPR and CCPA
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
- Ability to manage multiple priorities effectively in a fast-paced environment
- Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
- English spoken and written skills - advanced level
Standout Qualities:
- Experience with RFP automation platforms such as Loopio or Responsive
- Familiarity with the Collaborative Work Management (CWM) space
- Deeper experience in customer-facing security roles within SaaS organizations
- Strong consultative approach with the ability to position security as a business enabler
- Proactive mindset with a focus on continuous improvement and cross-functional collaboration
Team Dynamics:
Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.
Our Work Style:
- Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
- Fast-paced environment with multiple concurrent customer engagements and priorities
- Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
- Focus on collaboration, continuous feedback, and process improvement
Why Join Wrike?
- 30 days of paid vacation + seniority leave + Recovery Days (RTT)
- Parental Leave: 16 Weeks Maternity / 4 Weeks Paternity + Daycare Spot
- Health Insurance (Employees + Dependents)
- Life Insurance Plan
- Home Allowance (Hybride 20€/month or Full remote 50€/month)
- Public transportation: Coverage of 75% of subscription fee / Sustainable mobility package 200€/year
- CSE Specific Benefits i.e. vacation vouchers,negotiated fees etc.
What’s Next?
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
