Why This Job is Featured on The SaaS Jobs
This Solutions Engineer role sits at a common pressure point in SaaS delivery: sustaining a reliable post launch experience for customers using a cloud backup product. The remit spans partner facing troubleshooting and technical consultation, which is particularly relevant in SaaS categories where uptime, data integrity, and operational trust directly shape retention and expansion.
From a career standpoint, the position builds durable SaaS skills at the intersection of support engineering, solutions engineering, and technical account management. Regular account reviews, product trainings, and upgrade and integration support provide repeated exposure to how SaaS products are adopted in real environments, and how feedback becomes actionable input for product and engineering teams. Experience translating between business context and technical diagnosis is highly portable across B2B SaaS organisations.
The role tends to suit professionals who enjoy structured problem solving, clear written communication, and stakeholder coordination across time zones. It also aligns with those who want to stay close to customers while still influencing internal priorities through escalations and feature requests, rather than focusing exclusively on pre sales work or purely internal engineering delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
NinjaOneis looking for a highly skilledSolutions Engineer to join our global support team, focusing on customers using our SaaS Backup productDropSuite. We pride ourselves in deliveringunparalleledcustomer experience and are searching for someone that does the same!
This essential role involves direct interactions with our partners to address technical and service issues.You willbuild relationships with them and help them achieve their technical goals and overcome technical challenges. As the partners’ point of contact, you would communicate any issues or requests raised by them to the internal team and work closely with the team to provide high quality services and support, such as technical consultation and quick troubleshooting, for our clients. To be successful in this role, you will need to be ahighly motivatedand passionate individual, whoseeksto solve technical challenges and deliverhigh levelof value satisfaction for our clients in a fast-moving environment.
This position will be a bridge between the business and the technology teams understanding customer queries,analyzingit technically, and providing either resolution or escalation to our engineering team. Part of this process involves working closely with the product team to suggest product improvements or new features based on customer feedback. You will learn about the best technologies forreal-timeautomated data backup and archive management.
Location–Remote in one of the following states: California, Oregon, Washington
NinjaOneautomates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than30,000 customers. TheNinjaOneautomated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers.NinjaOneis obsessed with customer success and provides free and unlimited onboarding, training, and support.NinjaOneis #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
Our flexible working hours withhybrid andremoteoffice options enable you to successfully balance your personal life and your job
Grow personally andprofessionallywith one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with acurious, kind,internationaland interculturalworkforce
This position is NOT eligible for Visa sponsorship.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California or Washington,the base salary hiring range for this position is $100,000 to $105,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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