Why This Job is Featured on The SaaS Jobs
This Engineering Lead role stands out in the SaaS landscape because it sits at the intersection of product delivery and platform stewardship. The remit is anchored in performance, reliability, and meeting SLAs, which are core differentiators for subscription software where retention depends on consistent service quality. The emphasis on collaborating with product and architecture signals a platform-minded environment where delivery decisions are closely tied to long-term system design.
From a SaaS career perspective, the role offers meaningful exposure to the operational realities of running a customer-facing platform at scale. Leading feature delivery while also maintaining peak operational condition builds a practical understanding of how roadmap commitments interact with uptime, technical debt, and architectural constraints. The inclusion of code and design reviews, PoCs, and cross-functional coordination reflects experience that translates across many SaaS organisations: setting engineering standards, managing risk, and turning ambiguous requirements into dependable releases.
This position is best suited to an experienced engineer who wants to remain hands-on while taking clear accountability for a team’s execution and quality bar. It will fit someone comfortable balancing stakeholder expectations with engineering trade-offs, and who enjoys mentoring, structured planning, and improving systems incrementally rather than only shipping net-new features.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
In this role, you will lead a team of talented engineers to scale our platform and drive it to new heights of performance and reliability. You will be responsible for maintaining the system is in peak operational condition, ensuring SLAs are consistently met and service quality never falters. Additionally, you will collaborate closely with Product Manager, and The Architect to ensure that platform design and architecture adhere to the highest engineering standards, delivering a robust and future-proof foundation.
Location – Hybrid | Bandung, Indonesia (at least 2 days per week in the office)
What You’ll be Doing
- Collaborate with Product Manager, Architect and cross-functional teams to deliver new features effectively and on schedule.
- Lead, manage, and mentor a team of engineers, fostering growth and ensuring alignment with company objectives.
- Oversee the development and maintenance of the Dropsuite platform, ensuring it meets high-quality standards for performance and scalability.
- Conduct thorough design and code reviews, ensuring adherence to Dropsuite's code standards and best practices.
- Understand architectural considerations and design solutions that align with overall system architecture.
- Drive innovation by introducing new ideas and conducting PoC to enhance the functionality and performance of Dropsuite’s backup engine platform.
- Demonstrate consistent progress toward project goals and timelines, ensuring transparency and accountability.
- Create detailed project plans, provide accurate estimations, and effectively manage stakeholder expectations throughout the development lifecycle.
About You
- 8+ years of experience in Software Engineering
- Strong knowledge on Software Design patterns and principles
- Various API Architecture styles especially RESTful and GraphQL would be additional advantage.
- 2+ years of experience in a leadership role, managing teams of 5 or more
- Experience with big data and large-scale applications is a plus
- Familiarity with Agile methodologies and experience using Jira (preferred)
- Excellent verbal and written communication skills in English
- Experience working in global, cross-functional teams is an advantage
- Proven ability to serve as both a hands-on developer and an effective people leader
- Proficient in project management and team coordination.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
- We are a collaborative, kind, and curious community
- We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
- We reward your work with opportunity for growth and advancement
- Grow personally and together with one of the fastest growing companies globally
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with an amazing international workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
