Associate Director, Managed Services

CommerceIQ • United States • 4d ago

Why This Job is Featured on The SaaS Jobs

This Associate Director, Managed Services role sits at the intersection of SaaS customer success and performance marketing execution, a common pattern in platforms that prove value through measurable outcomes. The focus on search advertising across major retail marketplaces signals a product-led environment where customer impact is tied to optimization cycles, data quality, and the ability to translate platform capabilities into commercial results for enterprise accounts.

For a SaaS career, the long-term value is in building fluency across three core areas: running outcome-based engagements, operating with analytics as a daily tool, and influencing product direction through customer feedback. Managing large budgets and tying work to client KPIs develops the kind of operational rigor that transfers across SaaS roles spanning customer success, solutions consulting, and revenue operations, particularly in companies selling into complex, multi-stakeholder organizations.

This role is best suited to professionals who prefer hands-on ownership of programs, not just relationship management, and who are comfortable moving between strategy, execution, and performance reporting. It will fit someone who enjoys working with enterprise stakeholders, collaborating closely with Product and Engineering, and treating renewals and retention as the byproduct of demonstrable business outcomes.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

The Role:

Fueled by our customer and business growth, we’re seeking a strong Customer Success Managers (CSMs) or Customer Success Associate Director (CSAD) specializing in Search Advertising to plan strategies and manage advertising campaigns for our enterprise clients.

The goal of CSMs / CSADs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.

This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.

This is a remote role in the U.S. with a strong preference given to candidates in the Chicago, IL area.

What You’ll Do:

Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
Develop competitive strategies that align with client goals, considering the strengths of the retailer, how search will integrate with other channels, and the impact to the overall business.
Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
Analyze campaign performance data to identify trends, insights, and actionable recommendations.
Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
Collaborate with our internal teams to shape new features

What You’ll Bring:

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or experience at a large enterprise brand
Experience managing Amazon search marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space.

Compensation and Benefits:

The typical base pay range for this role across the US is USD: $120,600 - $147,800/per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: